Alejandro Briceno Orta
Agile Coach | Scrum Master
Whitby,ON
Summary
A dynamic Systems Engineer and Agile Expert with a comprehensive T-shaped skillset, holding certifications as an Agile Coach, Scrum Master, and Product Owner. Skilled in collaborating with cross-functional teams, leaders, and managers to drive best-in-class customer experiences. Dedicated to enhancing internal alignment and nurturing a positive, collaborative company culture.
Overview
3
3
Languages
7
7
Certificates
7
7
years of post-secondary education
11
11
years of professional experience
Work History
Business Consultant Expert | Agile Lead
Briceno Consulting Inc | Client: Bank Of Montreal
Toronto, ON
11.2022 - Current
- Established an Agile Governance model for T&O Corporate tech teams and lead the agile transformation for two teams and one portfolio while training and championing at the leadership level
- Shared insights from metrics for Kanban and Scrum teams and guided teams to understand purpose behind continuous improvement
- Lead organization wide requirements and owned scope of work through SDLC for Privacy legislation (Bill 64) meeting regulatory deadlines and avoiding fines of up to $25 Million dollars
Senior Manager Agile Portfolio (Mobile)
Briceno Consulting Inc | Client: Tangerine Bank
Toronto, ON
09.2021 - 10.2022
- Tailored a scaled agile framework specifically for Tangerine by collaborating with stakeholders throughout the bank. This framework was initially piloted with four scrum teams within the mobile portfolio and subsequently expanded to a total of thirteen teams.
- Established a dual track agile framework to address common challenges encountered by scrum teams with discovery and delivery
- Developed and maintained a portfolio delivery roadmap, utilizing JIRA as the sole source of truth. This approach enhanced transparency across the organization, aligned stakeholder priorities, and provided a clear timeline for market delivery
- As a coach to platform leads, facilitated story mapping sessions and organized a prioritized platform backlog. This structured approach enabled delivery within the scrum framework by existing squads, significantly reducing technical debt within the first six months
- Created a telemetry suite for Engineering, which was presented by leaders to the C-suite on a monthly basis. Telemetry was instrumental in facilitating data-driven decision-making at the leadership level
Business Consultant
Briceno Consulting Inc. | Client: BMO Bank Of Montreal
Toronto, ON
01.2020 - 09.2021
- Partnered with Corporate Digital Marketing team to define product needs and solution for a new channel used to deliver targeted SMS campaigns involving 11 application teams, including new mobile-first single page application on public site and authenticated domains.
- Product owner for CASL Compliance analytics through Microsoft PowerBI reports and dashboards to track over 45,000 employees' adherence to CRTC guidelines.
- Built organization-wide framework for hosting internal and external online events to guarantee integrity of internal network while minimizing investment and resource allocation to monitor. Already used by over 100 events since September 2020
- Implemented organizational standards for intranet sites approved by the Governance Board in March 2021
Scrum Master
Briceno Consulting Inc. | Client: Equifax
Toronto, ON
10.2019 - 01.2020
- Facilitated alignment among engineering, quality assurance, and DevOps teams to remove obstacles, build momentum, and expedite the teams' market launch time by 3 months.
- Coached two development teams, comprising 14 individuals, who developed six components for a new machine learning platform. This platform is currently utilized by the top 40 Canadian companies, ranked by transaction volume, to evaluate and share credit risk data.
- Trained Product Owners to maintain a prioritized backlog used by all stakeholders to effectively communicate the product vision and create alignment throughout the organization
- Evaluated teams on their Agile maturity by setting clear objectives to guide them on their path to performance
Scrum Master
Scotiabank Digital Factory
Toronto, ON
04.2018 - 10.2019
- Increased release frequency by 400% within the first year, simultaneously boosting team morale
- Coached development teams and product owners, achieving an 80% year-over-year reduction in production defects and associated maintenance costs
- Led introduction and adoption of agile practices for two vertically integrated product teams
- Streamlined conflict resolution and innovation by orchestrating Scrum of Scrums (SoS) for six scrum teams, all contributing to the development of the same mobile and web applications
- Created alignment with 30 stakeholder groups located in 8 countries to maintain a single prioritized backlog, reducing waste and exceeding NPS targets for the region in 2019
- Secured a clear path to production for over 100 releases across six different applications
Scrum Master | Manager Online and Mobile Banking
Scotiabank International Banking
Toronto, ON
01.2016 - 04.2018
- Built and led a multichannel task force focused on operational improvements, achieving a 70% reduction in calls to the contact center regarding online banking issues
- Developed a roadmap for retail online and mobile banking across 20 Caribbean countries, encompassing 94 releases while upholding all operational SLAs
- Managed the expedited rollout of a redesigned front-end user experience, including the delivery of 120 fixes over 8 weeks.
- Spearheaded the intake and cost estimation process for channel initiatives and projects, ranging from $50,000 to $1.5 million, ensuring complete funding availability for platform enhancements and maintenance.
- Led quarterly maintenance releases across 20 countries with over 500K active users, eliminating more than 85 application defects and achieving a zero-defect app within 8 months.
Consultant
CCAB, BPA Worldwide
Toronto, ON
02.2013 - 01.2016
- Analyzed distribution and demographics for printed and digital media, exceeding quarterly goals by up to 60% for 8 consecutive quarters.
Education
MBA International Exchange Program -
Schulich School of Business
Toronto, Canada 01.2012 - 04.2012
MBA -
IAE Business School
Buenos Aires, Argentina 01.2011 - 12.2011
Bachelor of Science - Systems Engineering
Universidad De Margarita
Venezuela 03.2004 - 09.2009
Skills
Scrum
Kanban
Relationship Management
Coaching
Team Leadership
Conflict resolution
Facilitation
Lean principles
Agile Best Practices
Teamwork and Collaboration
JIRA
Rally
Trello
Workday
Clarity
Certification
ICP-ACC Agile Coach
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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