Alejandra Urrego Herrera
London,Canada
Summary
Detail-oriented customer service professional with experience in hospitality, guest management, and digital content creation. Strong communication skills, highly adaptable, and comfortable multitasking while maintaining a professional and friendly presence with clients and guests.
Overview
6
6
years of professional experience
Work History
Video Editor & Content Creator
(Freelance)
10.2024 - 12.2025
- Created and edited short- and long-form video content for social media platforms
- Planned and managed content calendars and posting schedules
- Collaborated with clients to understand brand needs and deliver high-quality results
- Managed multiple projects simultaneously while meeting deadlines
Customer Service - Short-Term Rental (Airbnb)
Lux Real State International
05.2023 - 10.2024
- Checked guests in and provided ongoing support throughout their stay
- Resolved guest concerns professionally and efficiently
- Assisted with organizing and evaluating new rental properties
Owner & Manager
Tujoyeria.med
01.2020 - 01.2023
- Owned and managed an online jewelry business
- Delivered direct customer service and handled inquiries and orders
- Managed social media presence and online branding
Education
High School Diploma -
San Lucas School
ColombiaOnline Course -
Digital Marketing
College - accounting
Universidad De Medellin
Skills
- Customer Service & Guest Relations
- Creative thinking
- Professional Communication
- Scheduling & Organization
- Problem Solving
- Multitasking
- Social Media Management
- Video Editing
- Time Management
- Attention to Detail
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Video Editor & Content Creator
(Freelance)
10.2024 - 12.2025
Customer Service - Short-Term Rental (Airbnb)
Lux Real State International
05.2023 - 10.2024
Owner & Manager
Tujoyeria.med
01.2020 - 01.2023
High School Diploma -
San Lucas School
Online Course -
Digital Marketing
College - accounting
Universidad De Medellin