ALEJANDRA URIBE
Menifee,CA
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
16
16
years of professional experience
Work History
Restaurant Waiter
Thornton Winery
11.2020 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Bartender, Waitress
Cahuilla Casino Hotel
04.2018 - 10.2020
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bonused Assistant Manager
Circle K Gas Station
03.2013 - 06.2018
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Supervisor
Jack In The Box
04.2010 - 05.2013
- Resolved customer questions, issues and complaints.Guaranteed positive customer experiences.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Stocked and rotated inventory regularly.Communicated all merchandise needs or issues to appropriate supervisors
- Resolved customer questions, issues and complaints.Guaranteed positive customer experiences.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Stocked and rotated inventory regularly.Communicated all
09.2007 - 08.2010
Education
Associate of General Studies - Nursing Science
Mt San Jacinto College
San Jacinto, CA2026
Pharmacy Tech -
California State University - Dominguez Hills
Carson, CA2005
Banning High School
Wilmington, CA2005
Skills
- Service Quality
- Adaptability
- Positive attitude
- Wine pairing
- Cash handling
- Upselling techniques
- Problem-solving
- Multitasking
- Active listening
- Stress management
- Reliability
- Customer service
- Food and Beverage Service
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Waiter
Thornton Winery
11.2020 - Current
Bartender, Waitress
Cahuilla Casino Hotel
04.2018 - 10.2020
Bonused Assistant Manager
Circle K Gas Station
03.2013 - 06.2018
Supervisor
Jack In The Box
04.2010 - 05.2013
09.2007 - 08.2010
Associate of General Studies - Nursing Science
Mt San Jacinto College
Pharmacy Tech -
California State University - Dominguez Hills
Banning High School
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