Alejandra Torres
Riverside
Summary
Veteran Phlebotomist with proven track record of excellence working in clinic and mobile settings. Expert in all aspects of venipuncture with success in working with difficult or needle-adverse individuals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Phlebotomy Technician
Biolife Plasma Services
06.2023 - Current
- Performed tasks as member of line staff to reduce wait time.
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Efficiently managed high-volume patient load during busy periods while maintaining accuracy in blood draws and documentation processes.
- Assisted in training new phlebotomy technicians, sharing expertise and best practices to ensure high-quality performance.
- Complied with internal SOPs and external regulations to achieve compliance, accuracy and efficiency in testing and shipping plasma samples.
Lead Donor Specialist
LifeStream Blood Bank
02.2021 - 07.2022
- Managed interactions with donors and donation center personnel to achieve goals.
- Arranged transportation and communicated arrangements according to established protocols.
- Evaluated records and risk assessment information for preliminary donor eligibility.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Obtained blood specimens by performing venipunctures and finger sticks 30 times per day.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
High School Coach
Henry J Kaiser High School
08.2018 - 05.2022
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition
- Established clear benchmarks for performance and monitored individual and team progress.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
- Boosted performance of individual athletes by devising strategic personal training programs.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
- Reminded athletes and coaching staff to display and promote good sportsmanship with competing teams on and off field.
General Manager
Jamba Juice
02.2018 - 01.2021
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
Customer Service Associate
Festive Concessions
07.2015 - 12.2017
- Exceeded service objectives by applying proven customer service and sales best practices.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Skilled using cash register including processing sales discounts and refunds.
- Processed purchases and handled payment transactions using POS system.
- Developed and actualized customer service initiatives to decrease wait times.
Education
Associate of Science - Registered Nurse
San Bernardino Valley College
San Bernardino, CA06.2026
High School Diploma -
Henry J. Kaiser High School
Fontana, CA05.2017
Skills
- Performance improvement
- Effective leader
- Efficient multi-tasker
- Employee scheduling
- Phlebotomy Blood Draws
- Patient Registration
- Plasmapheresis
- Butterfly Venipuncture
- Verbal and written communication
- Staff training/development
- Critical Thinking
Certification
- Licensed Phlebotomist
Timeline
Lead Phlebotomy Technician
Biolife Plasma Services
06.2023 - Current
Lead Donor Specialist
LifeStream Blood Bank
02.2021 - 07.2022
High School Coach
Henry J Kaiser High School
08.2018 - 05.2022
General Manager
Jamba Juice
02.2018 - 01.2021
Customer Service Associate
Festive Concessions
07.2015 - 12.2017
Associate of Science - Registered Nurse
San Bernardino Valley College
High School Diploma -
Henry J. Kaiser High School
- Licensed Phlebotomist
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