Alejandra Sanchez Escalante
Oceanside,CA
Summary
Results-oriented Restaurant General Manager with over eight years in customer service and food service operations. Led teams to enhance operational performance and manage inventory effectively. Developed talent through training programs, promoting team members into management roles. Certified in food safety, committed to quality, efficiency, and customer satisfaction.
Overview
4
4
years of professional experience
Work History
General Manager
Five Guys
Carlsbad, CA
08.2022 - Current
• Operations Leadership: Oversee all daily restaurant operations, ensuring strict compliance with brand standards, health regulations, and safety protocols.
• Financial & Resource Management: Forecast sales trends, manage inventory control, and strategically generate food and supply orders to optimize profitability and reduce waste.
• Talent Development: Direct the training of all team members, facilitate ServSafe certifications, and mentor personnel, resulting in the successful promotion of multiple employees to management positions.
• Staff Scheduling: Design and manage labor schedules to balance operational needs with labor cost targets.
• Customer Excellence: Maintain a high-energy environment focused on exceptional customer service and premium food preparation.
Core Skills
• Leadership & Management: Operations Management, Team Training & Mentoring, Employee Scheduling, Performance Review
• Financial & Logistics: Sales Forecasting, Inventory Control, Supply Ordering, Cash Handling & POS Systems
• Compliance: ServSafe Training & Food Safety Standards
• Interpersonal: Customer Service Excellence, Conflict Resolution, Teamwork, Multitasking
Education
Education
High School Diploma -
Mission Vista High School
Oceanside01-2018
Skills
- Leadership management
- Financial logistics
- Strategic Planning
- Troubleshooting expertise
- Time Management
- Efficient Multitasker
- Customer Retention
- Training and coaching
- Relationship building
- Verbal and written communication
- Administrative skills
- Schedule management
- Deadline oriented
- Strategic planning
- Consistently meet goals
- Data review
- Excel Proficient
Accomplishments
- Marketing - Implemented marketing strategies which resulted in 20% growth of customer base.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process. Hired over 20 employees with a 10% turnover rate.
- Achieved #1 placement in market through effectively helping with customer satisfaction and maintaining the cleanest restaurant out of the company.
- Legal- Consistently read and monitored Carlsbad and California laws to ensure business was in compliance with Federal and State requirements.
LANGUAGES
English
Spanish
Timeline
General Manager
Five Guys
08.2022 - Current
High School Diploma -
Mission Vista High School