Alejandra Rojas
Escondido,CA
Summary
Patient Service Representative with 1+ years of experience in Pediatrics & Behavioral Health. Medical Assistant intern 6+ months in providing a variety of healthcare services and administrative assistant to support objectives. Posses a genuine passion for delivering kind, compassionate patient care. Exceptionally organized and focused , adept at managing multiple responsibilities in a fast paced and high stressing environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Medical Assistant Extern
Neighborhood Healthcare
06.2024 - 07.2024
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering injections.
- Supported diagnostic procedures with accurate specimen collection, labeling, and documentation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant Intern
Neighborhood Healthcare
02.2024 - 06.2024
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Roomed patients, took vital signs, performed in house labs.
Patient Service Representative
Neighborhood Healthcare
07.2023 - Current
- Verified insurance eligibility and coverage for patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Answered incoming calls, scheduled appointments.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled escalated calls efficiently, effectively and calmly managed crisis calls.
- Front office experience in the Behavioral Health Department & Pediatrics
- Managed approximately 40 - 50 outgoing calls per day to patients
Education
Medical Assisting
Medical Assistant Certification
Oceanside, CaMedical Assistant
Cal State San Marcos
San Marcos, CA09.2024
High School Diploma -
Escondido Adult School
Escondido, CA05.2021
Skills
- Customer service
- Leadership skills
- Insurance Verification
- Appointment Scheduling
- Payment Collection
- Fluent in Spanish
- Team Collaboration
- Call center experience
- Multitasking
- Communication
- Administrating injections
- Phlebotomy
- Medical terminology knowledge
Certification
- Certified Medical Assistant - CSUSM/VCC
- CPR & First Aid Training
- Mental Health First Aid Certificate
references
Irma Garcia
Front Office Supervisor - BH
Neighborhood Healthcare
Escondido, Ca 92025
760-270-1609
irma.garcia@nhcare.org
Andrea Vallez Barlam
Psychologist - provider
Neighborhood Healthcare
Poway, Ca
833-867-4642
andreab@nhcare.org
Tina Lanncone
Medical Assistant Instructor
602-348-5839
tina.iannacone@gmail.com
Jhamille Sagun
Medical Assistant teachers assistant
619-678-2389
jhamillersagun@gmail.com
Anika Engracia
Medical Assistant teachers assistant
909735-2049
engracia003@csusm.edu
Ivy Yang
Medical Assistant teachers assistant
626-327-9903
ivy.yang1682@gmail.com
Timeline
Medical Assistant Extern
Neighborhood Healthcare
06.2024 - 07.2024
Medical Assistant Intern
Neighborhood Healthcare
02.2024 - 06.2024
Patient Service Representative
Neighborhood Healthcare
07.2023 - Current
Medical Assisting
Medical Assistant Certification
Medical Assistant
Cal State San Marcos
High School Diploma -
Escondido Adult School
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