Alejandra Perea Sanchez
Coquitlam,BC
Summary
Highly-motivated employee, ethic, working effectively, hardworking, multitasking and time management abilities. Highly organized, proactive and punctual with team-oriented mentality.
Overview
5
5
years of professional experience
Work History
Team Leader
DC Cleaning Team
North Vancouver, BC
09.2024 - Current
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Monitored operations and reviewed records and metrics to understand company performance.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
General Laborer
H20
Burnaby, BC
01.2024 - 08.2024
- Cleaned up job sites after completion of projects.
- Loaded and unloaded materials onto trucks for delivery to job sites.
- Removed debris from construction sites and disposed of it properly.
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
- Loaded or unloaded building materials to distribute machinery or tools.
Call Center Agent
Results CX
Hermosillo, Sonora
07.2021 - 09.2023
- Greeted customers in a professional and courteous manner
- Assisted customers with inquiries, issues and complaints via telephone, email and chat
- Provided accurate information on products and services to customers
- Resolved customer service inquiries promptly and efficiently
- Processed orders accurately and timely
- Tracked daily performance metrics such as wait times, average handle time
- Performed other duties as assigned by supervisor
- Participated in training sessions to stay abreast of new products, services, policies and procedures.
Restaurant Waiter
Café Luna
Cambridge, Massachussets
03.2020 - 09.2020
- I took orders for food and drinks, ensuring accuracy when entering items into the POS system.
- Processed payments accurately at the end of the meal using cash registers or POS systems, providing change when necessary.
- Provided excellent customer service by anticipating guests' needs before being asked for assistance.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpets, and tidying up server stations.
- Served food and beverages to patrons, and immediately remedied issues with orders.
- Greeted customers as they entered the restaurant, and provided them with menus.
Skills
- Customer Service
- Inventory Management
- Operations Management
- Scheduling
- Report Generation
- Employee Supervision
- Data Entry
- Appointment Scheduling
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Team Leader
DC Cleaning Team
09.2024 - Current
General Laborer
H20
01.2024 - 08.2024
Call Center Agent
Results CX
07.2021 - 09.2023
Restaurant Waiter
Café Luna
03.2020 - 09.2020
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