Alejandra Ordaz

Identified issues, analyzed information and provided solutions to problems.

• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Improved overall network efficiency by implementing system upgrades, optimizing server settings, and troubleshooting issues.
• Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems.
• Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
• Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.
• Safeguarded sensitive information with robust data encryption techniques and secure password management practices.
• Developed custom automation scripts for routine tasks to save time and reduce manual errors in daily operations.
• Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
• Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
• Skilled at working independently and collaboratively in a team environment.
  Proven ability to learn quickly and adapt to new situations.
  Managed time efficiently in order to complete all tasks within deadlines.
  Proved successful working within tight deadlines and a fast-paced environment.
  Organized and detail-oriented with a strong work ethic.

• Handled computer system troubleshooting and provided technical support to over 100 users for computer operations.
• Assisted computer users with technical issues remotely and at workstations.
• Coordinated with IT teams to resolve advanced computer software and hardware problems.
• Supported efficient use of available computer terminals and network access by coordinating schedules.
• Generated reports covering details about data, system operation, and error monitoring.
• Developed of maintenance schedule for Computer systems to prevent unnecessary downtime or avoidable interruptions.
• Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
• Followed work orders precisely to identify equipment needed, materials required, and sequences to correctly complete assignments.
• Monitored servers, network connections, firewalls, and corporate filters to maintain maximum uptime and functionality.
• Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.

• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Served as primary point of contact for support relating to owned solutions and products.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Analyzed computers, printers and network issues to identify troubleshooting methods needed for quick remediation.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Configured hardware, devices and software to set up work stations for employees.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Patched software and installed new versions to eliminate security problems and protect data.
• Maintained servers and systems to keep networks fully operational during peak periods.