Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Alejandra Olivella Flechas

Winnipeg,Canada

Summary

Customer service professional with over 3 years of experience in hospitality and retail. Proven ability to deliver personalized client experiences and resolve issues effectively. Strong performance in fast-paced, team-oriented environments, consistently seeking opportunities for skill enhancement and collaboration. Committed to fostering a welcoming atmosphere that ensures every customer feels valued and confident.

Overview

7
7
years of professional experience

Work History

Server

Manitoba Club
Winnipeg, MB
09.2021 - Current
  • Provided courteous, attentive service to a high-end clientele, consistently ensuring satisfaction and personalized guest experiences
  • Recommended food and beverage pairings based on client preferences and needs, practicing active listening and attention to detail
  • Maintained high standards of cleanliness and presentation for service areas during private events
  • Managed special requests, allergies, and dietary needs with accuracy and professionalism.

Seasonal Sales Associate

Best Buy
Winnipeg, MB
12.2022 - 01.2023
  • Greeted customers warmly and helped identify their product needs, creating a smooth and informative shopping experience
  • Provided detailed product knowledge and assisted in cross-selling and upselling strategies
  • Handled customer questions and concerns with calm, professional communication, ensuring satisfaction and loyalty
  • Collaborated with team members and leadership to meet sales goals and ensure floor readiness
  • Server

Server

Andrés DC
Bogota
12.2018 - 01.2019
  • Delivered engaging, efficient service in a high-volume environment
  • Maintained excellent product knowledge to provide thoughtful recommendations
  • Demonstrated multitasking skills during peak hours while keeping a client-focused approach.

Education

Bachelor of Arts -

University of Manitoba
Winnipeg, MB
07.2025

High School Diploma -

Agustiniano Norte School
Colombia
01.2017

Skills

  • Customer service
  • Cleanliness standards
  • Team collaboration
  • Client communication
  • Conflict resolution
  • Attention to detail
  • Product knowledge

Languages

English
Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Seasonal Sales Associate

Best Buy
12.2022 - 01.2023

Server

Manitoba Club
09.2021 - Current

Server

Andrés DC
12.2018 - 01.2019

Bachelor of Arts -

University of Manitoba

High School Diploma -

Agustiniano Norte School

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Alejandra Olivella Flechas