ALEJANDRA MENDOZA
Orange,CA
Summary
To work in an environment which encourages myself & others to succeed and grow professionally. Where I can utilize my skills and knowledge to help serve and add value to this company.
Overview
13
13
years of professional experience
Work History
Guest Service Representative, Cashier
Andre-Boudin Bakeries
01.2023 - 09.2023
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Conducted regular inventory checks of front desk supplies to prevent shortages.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Food Delivery Services
Doordash
03.2019 - 09.2022
- Pick up Orders For Customers from Specific Restaurants
- Ensure that all their requirements and requests are met at a prompt time
- Deliver and follow each Customers Instructions Prior to Drop Off
- Paid using Pre-paid Cards to Ensure Freshness of food
- Responsible for making sure that Customers had Satisfactory Experience
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
Customer Service Representative
Saddle Creek Logistics
07.2020 - 11.2020
- Was Responsible for taking in orders from the customer via email
- Filled all completed orders
- Organized all orders to set out to warehouse associates
- Handled multiple accounts at a time
- Had to charge customers for orders being requested
- Made labels for overseas shipping
- Ensured that customers were content with their purchases
- Answered phone
Sanitor
Frito Lay
06.2018 - 07.2019
- Took apart machinery
- Washed, cleaned & sanitized all machinery equipment
- Ensured that all parts would pass the chemical swab; (checked for pathogens or any cross contamination, prior to start production)
- Worked in fast paced and under pressure environments
- Safely handled all chemicals used to clean machines
- Was in charge of training all incoming employees on how to safely and properly take apart machinery & putting it back
- Trained employees on how to properly distinguish and understand the safety procedures and actions to take on the chemicals we used for machinery
Assembly line worker
Bell Carter
05.2017 - 05.2018
- Worked packaging chips into boxes, bags and or special projects
- Worked at a very fast paced environment and under time sensitive deadlines
- Ensured that all product had the correct dates and labels for shipping purposes
- Cleaned and sanitized all working areas after production
- Rotated all product according to the orders being received
- Stacked, wrapped and organized all pallets going out for shipping
Assembly line worker & Sanitor
Kozy Shack
08.2016 - 04.2017
- Worked on the assembly line placing product into trays, containers and or boxes to be shipped out
- Worked in very cold and hot temperature rooms
- Fast paced work environment
- Rotated product by demand
- Took apart machinery; to sanitize and prepare for next product
- Cleaned kettles with a high pressure gun for next Product production
- Stacked items already boxes on pallets, wrapped and stored in trucks for deliveries
Warehouse Receiver
Amazon Fulfillment
07.2015 - 07.2016
- Worked on the assembly line receiving product for customers
- Did a 6 sided check on all items being received
- Was in charge of TDRing the trucks coming in.(Made sure the truck carried correct inventory.)
- In charge of training all new employees on how to unload the truck safely and promptly
- Scanned, organized and separated all product
- Received items in bulk masses on a timely manner
- Packaged, sealed & labeled outgoing Products for customers
Assistant cook, Preparation & waitress
Leonardo's Cafe
01.2015 - 06.2015
- Host, waitress & Cashier
- Proper food safe handling Procedures
- Receiving, rotating, & Stocking Inventory
- Food Preparation; clean, cut, organize, Label, Sort, Cook..etc
- General Maintenance- Open, Close & Clean to a Neat Performance
- Customer Service Maintenance
Assistant line cook, cashier, & server
Taqueria Guadalajara
10.2014 - 12.2014
- Proper food safe handling Procedures
- Receiving, rotating, & Stocking Inventory
- Food Preparation; clean, cut, organize, Label, Sort, Cook..etc
- General Maintenance- Open, Close & Clean to a Neat Performance
- Customer Service Maintenance
Assistant line cook
Mi Pueblo Foods
10.2012 - 01.2013
- Catering, Organizing, & hosting the deli
- Proper safe handling Procedures
- Receiving, rotating, & Stocking Inventory
- Food Preparation; clean, cut, organize, Label, Sort..etc
- General Maintenance- Open, Close & Clean to a Neat Performance
- Customer Service Maintenance
Assistant Line Cook & Job Coach
Howard Training Center
08.2010 - 02.2011
- Catering, Organizing, & Hosting Private Events
- Training & Supervising Elderly Disabled Clients on the Safety of kitchen duties and Procedures
- Proper safe handling Procedures
- Receiving, rotating, & Stocking Inventory
- Food Preparation; clean, cut, organize, Label, Sort..etc
- General Maintenance- Open, Close & Clean to a Neat Performance
- Customer Service Maintenance
Education
High School Diploma/GED - 12th
Fred. C Beyer High School
Modesto, CA01.2010
Skills
- Biliterate
- Strong Communication skills
- Very Responsible
- Capable of Handling Multiple Tasks
- Works well under pressure/ fast paced
- Ambitious hard worker
- Detail Oriented
- Reliable and dependable
- Friendly people skills
- Very open minded, teachable & flexible
- Trust worthy
- Capable of cooking, prepping, serving, hosting, waitressing, cashier, etc
- Capable of properly handling safety food procedures
- 2year experience in sanitation
- 4year experience in Warehousing
- 3year experience in Restaurant/Kitchens
- Experienced working with chemicals
- Entry level Customer service representative experience
- Payment processing
- Guest relations
- Issue resolution
- Flexible schedule
- Information protection
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Guest Service Representative, Cashier
Andre-Boudin Bakeries
01.2023 - 09.2023
Customer Service Representative
Saddle Creek Logistics
07.2020 - 11.2020
Food Delivery Services
Doordash
03.2019 - 09.2022
Sanitor
Frito Lay
06.2018 - 07.2019
Assembly line worker
Bell Carter
05.2017 - 05.2018
Assembly line worker & Sanitor
Kozy Shack
08.2016 - 04.2017
Warehouse Receiver
Amazon Fulfillment
07.2015 - 07.2016
Assistant cook, Preparation & waitress
Leonardo's Cafe
01.2015 - 06.2015
Assistant line cook, cashier, & server
Taqueria Guadalajara
10.2014 - 12.2014
Assistant line cook
Mi Pueblo Foods
10.2012 - 01.2013
Assistant Line Cook & Job Coach
Howard Training Center
08.2010 - 02.2011
High School Diploma/GED - 12th
Fred. C Beyer High School
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