Alejandra Manzo
Hesperia
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Customer Service Representative Trainer
BetterNight
06.2022 - 08.2025
- Developed training materials to support new customer service representatives.
- Assisted in onboarding processes for incoming staff, ensuring smooth integration into team.
- Observed interactions with customers to identify areas for improvement in service delivery.
- Participated in role-playing exercises to enhance representatives' communication skills.
- Provided feedback on training sessions, contributing to continuous improvement efforts.
- Engaged in ongoing learning about company policies and industry trends to inform training content.
- Evaluated existing training programs against company goals and objectives, making necessary adjustments for optimal results.
- Facilitated role-playing scenarios and group discussions to simulate real-life customer interactions, enhancing trainee preparedness for live service situations.
- Established a positive learning environment by fostering open communication and encouraging team collaboration during training sessions.
Office Assistant
Ramos Towing
04.2017 - 02.2022
- Assisted in preparing reports and documents, enhancing accuracy and presentation quality.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
Medical Assistant
Riverside Medical Clinic
10.2006 - 04.2017
- Administered patient care, ensuring comfort and safety during examinations and procedures.
- Assisted healthcare providers with clinical tasks, enhancing workflow efficiency within the practice.
- Managed patient records using electronic health record systems, ensuring accuracy and confidentiality.
- Educated patients on treatment plans and medications, promoting adherence and understanding.
- Coordinated patient appointments and follow-ups, optimizing scheduling processes for improved access to care.
- Trained new staff on office protocols and clinical procedures, fostering a collaborative team environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Education
High School Diploma -
John W North High School
Riverside, CA06-2003
Skills
- Task delegation
- Call monitoring
- Coaching techniques
- Feedback delivery
- Staff training
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative Trainer
BetterNight
06.2022 - 08.2025
Office Assistant
Ramos Towing
04.2017 - 02.2022
Medical Assistant
Riverside Medical Clinic
10.2006 - 04.2017
High School Diploma -
John W North High School
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