Alejandra Mafla
Winnipeg,MB
Summary
High-energy Executive Assistant with proven leadership, critical thinking and project management abilities gained during 2-year administrative career. Experienced in managing clerical requirements of diverse industriesce and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets.
Overview
2
2
years of professional experience
Work History
Executive Assistant
Roots Youth Care
05.2023 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments.
- Organized and coordinated conferences and bi-weekly meetings.
- Processed bank reconciliations and petty cash.
- Entering payroll data, processing new hire paperwork, and making changes related to tax withholding and employee benefits
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Used advanced software to prepare documents, reports, and presentations.
- Transcribed meeting minutes to support senior management teams.
Administrative Assistant
Schindler Elevators & Escalators-Vancouver Branch
08.2022 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Entering start and end times onto the payroll software and analyzing timesheets to ensure validity.
Customer Support Specialist
Gillespie Munro - Vancouver
03.2022 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Provide exceptional customer service to customers and carriers.
- Provide shipment quotes for customers and set up shipments as required by customers.
Education
Post-Degree Certificate - Applied Accounting
Red River College
Winnipeg, MB04.2024
Basic Training Diploma - Business And Hospitality
SELC College
Vancouver, BC07.2023
Basic Training Diploma - Business Communication
Greystone College
Vancouver09.2022
Bachelor of Arts - Economics
Universidad Del Valle
Cali, Colombia10.2021
Skills
- Project Oversight
- Office Management
- Quality Control
- Risk Management
- Payroll
- Project Management
- Report Analysis
- Human Resources Management (HRM)
Languages
Spanish
Elementary
English
Full Professional
Timeline
Executive Assistant
Roots Youth Care
05.2023 - Current
Administrative Assistant
Schindler Elevators & Escalators-Vancouver Branch
08.2022 - 09.2022
Customer Support Specialist
Gillespie Munro - Vancouver
03.2022 - 07.2022
Post-Degree Certificate - Applied Accounting
Red River College
Basic Training Diploma - Business And Hospitality
SELC College
Basic Training Diploma - Business Communication
Greystone College
Bachelor of Arts - Economics
Universidad Del Valle
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