ALEJANDRA MADRIGAL
Lemon Grove
Summary
Adaptable Professional experienced in quickly acquiring and applying new knowledge across dynamic environments. Improved efficiency in payment posting processes through strong problem-solving abilities and comprehensive understanding of medical insurance policies. Focused on delivering solutions that enhance operational effectiveness while maintaining compliance with regulatory standards.
Overview
1
1
year of post-secondary education
11
11
years of professional experience
Work History
PAYMENT POSTER SPECIALIST
SYNERGY SPECIALIST MEDICAL GROUP
San Diego
07.2021 - Current
- Managed the posting of payments from insurance, attorney, patient, 3rd party, etc.
- Processed patient payments and reconciled accounts for accuracy.
- Posted payments to electronic health record systems efficiently.
- Reviewed zero payment, denial, and underpaid claims to identify and resolve issues.
- Reviewed insurance claims and resolved discrepancies with providers.
- Conducted analysis of balancing reports to guarantee accurate payment postings.
- Verified the accuracy of all reports before the month's end.
- Managed large volumes of data efficiently daily.
- Trained new staff on payment posting protocols and best practices.
- Maintained accurate records of all payments posted in an organized filing system.
- Researched discrepancies between patient accounts and remittance advice received from insurance carriers.
- Balanced daily cash postings with deposits to ensure accuracy of information entered into the system.
- Handled all electronic and manual payments and adjustments, ensuring that data was accurately posted.
- Downloaded, printed and batched electronic funds transfers and remits.
- Compiled reports on monthly revenue totals, outstanding balances, and key financial indicators for management review.
- Collaborated with various departments within the organization to ensure efficient workflow processes related to payment posting activities.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Assisted with month-end and year-end closing processes.
- Process all manual paper checks and online payments.
PAYMENT POSTER SPECIALIST
SAN DIEGO ORTHOPEDIC ASSOCIATES
San Diego
10.2019 - 01.2021
- Managed the posting of all payments from insurance, attorneys, patients, and third parties.
- Processed patient payments and reconciled accounts for accuracy.
- Managed large volumes of payment data daily, ensuring accurate and timely processing.
- Process all electronic payments according to bank report.
- Submitted zero payment, denial, and underpaid claims for review to facilitate timely resolution.
- Complete and ensure all reports are correct prior to the end of the month.
- Processed refunds for patients to rectify billing discrepancies.
- Downloaded, printed and batched electronic funds transfers and remits.
- Maintained current knowledge of insurance policies and billing regulations to ensure compliance.
- Posted payments and coordinated review of denials to enhance claims resolution.
MEDICAL RECEPTIONIST
SAN DIEGO ORTHOPAEDIC ASSOCIATES
San Diego
01.2016 - 01.2019
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Filed and updated patient charts to maintain accurate records.
- Ensured patients had valid insurance coverage for services.
- Organized and reviewed charts for next day's appointments to facilitate smooth patient flow. for the following day.
- Ensure daily appointments are run smoothly for doctors and provide a welcoming environment for patients.
- Processed all payment for co-pays and past due balance.
- Maintained patient records, enhancing accuracy and safeguarding confidentiality of information.
- Entered insurance, demographics and health history into patient database.
Education
VOCATIONAL SCHOOL - Medical Office Assistant
CONCORDE CAREER COLLEGE
San Diego, CA 10.2015 - 05.2016
Skills
- Insurance verification
- Payment reconciliation
- Insurance plan expertise
- Batch balances and reports
- Transaction accuracy
- Data analysis
- Microsoft Office proficiency
- Customer service support
- Customer service
- Attention to detail
- Time management
- Problem solving
- Effective communication skills
- Fast learner
References
- Erica Saldana - Supervisor
(619) 794-5831
Cristina Pulido - Guest and Premium Experience Manager
(619) 804-7668
Timeline
PAYMENT POSTER SPECIALIST
SYNERGY SPECIALIST MEDICAL GROUP
07.2021 - Current
PAYMENT POSTER SPECIALIST
SAN DIEGO ORTHOPEDIC ASSOCIATES
10.2019 - 01.2021
MEDICAL RECEPTIONIST
SAN DIEGO ORTHOPAEDIC ASSOCIATES
01.2016 - 01.2019
VOCATIONAL SCHOOL - Medical Office Assistant
CONCORDE CAREER COLLEGE
10.2015 - 05.2016