Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Alejandra Lamas

Alejandra Lamas

Toronto,ON

Summary

Hardworking and focused Administrative professional with successful experience in fast-paced environments. Offering excellent communication, planning, prioritization and attention to detail skills demonstrated through over 12 years of performance. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

13
13
years of professional experience

Work History

Housekeeping Supervisor

Old Mill
09.2023 - Current
  • Prepared work assignments from lists of vacant rooms needing immediate cleaning and lists of prospective checkouts or discharges.
  • Assisted General Manager in all areas of housekeeping operations, including staff training, coaching, counseling, and enforcing hotel standards and operating procedures.
  • Maintained clear and efficient communication and coordination with Front Office and other hotel departments.
  • Recorded data concerning work assignments and personnel actions, and prepared periodic reports.
  • Developed and updated spreadsheets and databases to track and analyze reports.
  • Confirmed all staff attendance or arranged substitutes for absent employees.
  • Conducted and recorded inventories of cleaning supplies and linen stock to ensure adequate supplies.
  • Addressed guest complaints and took service recovery measures when required.
  • Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.

Housekeeping Supervisor

Residence Inn By Marriott
11.2015 - 01.2021
  • Supervised and Assigned workers’ duties.
  • Showed excellent business writing by reporting written reports of work performance, incidents, maintenance defects and any safety hazards.
  • Collaborated closely with other departments to coordinate room turnovers, ensuring smooth communication and cooperation to meet needs of guests and maintain high occupancy rates.
  • Skillfully resolved guest complaints and conflicts, demonstrating proactive approach to addressing challenges.
  • Completed schedules, shift reports, and other business documentation.
  • Maintained high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Managed scheduling, and performance evaluations for housekeeping staff, fostering positive work environment that encouraged professional growth.

Administrative Assistant

Hotel Antigua Miraflores
01.2011 - 04.2015
  • Administered and enforced hotel policies and procedures, ensuring excellent customer service and professionalism in all interactions, whether in person, via telephone, email, or web platforms
  • Monitored and composed numerous emails geared towards guests, handling primary deposits, customers' invoices, and other inquiries with clarity and promptness
  • Built strong relationships with suppliers and vendors, ensuring smooth procurement processes and maintaining high standards of service delivery
  • Resolved customer complaints in timely and professional matter
  • Communicated clearly and concisely with on-the-road employees, providing instructions and assistance to ensure smooth operations and customer satisfaction
  • Provided timely and accurate information regarding customer concerns, ensuring proactive communication and resolution.

Education

Bachelor of Commerce Marketing -

Humber Institute of Technology And Advanced Learning, Toronto, ON
05.2024

Business Management Program Diploma -

Humber Institute of Technology And Advanced Learning, Toronto, ON
08.2023

Hotel Administration Diploma -

Tourism Training Centre Cenfotur
01.2010

Skills

  • Strong organizational and time management skills developed as Housekeeping Supervisor, ensuring seamless scheduling and allocation of tasks for optimum productivity
  • Excellent interpersonal and communication skills, both written and verbal, developed through customer-facing roles, enabling effective interactions with internal and external stakeholders, and resolving guest concerns promptly and professionally
  • Demonstrated detail-oriented approach and commitment to accuracy in completing administrative tasks
  • Tech-Savvy and Data-Driven, proficiently utilized MS Office and online resources to support various administrative duties
  • Proven problem-solving and conflict resolution abilities, showcased in handling guest complaints, and resolving conflicts with positive and proactive approach, ensuring smooth operations
  • Proficient in software systems such as Opera and Fossy, contributing to efficient management of housekeeping operations and administrative tasks
  • Bilingual fluency in English and Spanish, facilitating clear communication with diverse stakeholders and enhancing cross-cultural collaboration in work environment

Languages

English
Spanish

References

Upon Request

Timeline

Housekeeping Supervisor - Old Mill
09.2023 - Current
Housekeeping Supervisor - Residence Inn By Marriott
11.2015 - 01.2021
Administrative Assistant - Hotel Antigua Miraflores
01.2011 - 04.2015
Humber Institute of Technology And Advanced Learning - Bachelor of Commerce Marketing,
Humber Institute of Technology And Advanced Learning - Business Management Program Diploma,
Tourism Training Centre Cenfotur - Hotel Administration Diploma,

Similar Profiles

CREATE PROFILE
Alejandra Lamas