Alejandra Jaramillo
Victoria,BC
Summary
Highly motivated and detail-oriented professional with extensive experience in customer service and administrative roles. Proven ability to manage multiple projects simultaneously, deliver high-quality work under tight deadlines, and communicate effectively in English and Spanish. Adaptable and quick to learn, with a strong commitment to excellence and a track record of exceeding performance goals.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
CONNECT HEARING
02.2024 - Current
- Delivered outstanding customer service in person, over phone, and via email, achieving high customer satisfaction rate
- Scheduled appointments and maintained organized files for Hearing Care Professionals, resulting in 20% increase in appointment efficiency
- Coordinated with insurance companies to ensure accurate and successful third-party billing operations, reducing billing errors by 15%.
Spa Attendant
THE EMPRESS HOTEL
02.2023 - 01.2024
- Welcomed guests and escorted them through the facilities, consistently receiving positive feedback for exceptional service
- Ordered and organized supplies, ensuring adequate stock levels based on hotel demand and operations, improving inventory turnover by 10%.
Client Onboarding Analyst
CITIBANK
08.2018 - 08.2019
- Provided tailored documentation review to clients interested in opening bank accounts, facilitating the successful onboarding of over 200 clients
- Registered information in databases, ensuring data was correct and accurate by performing second verifications, achieving a 99% accuracy rate
- Maintained compliance with laws, rules, and regulations to protect the security and privacy of sensitive information belonging to clients and businesses
- Identified and resolved discrepancies in forms and documents, collaborating with internal departments and external clients to resolve issues in a timely manner, reducing onboarding time by 25%.
Education
Post-Degree Diploma Business Administration, General Management -
Camosun College
Victoria, BC05.2024
Bachelor of Arts in Economics - undefined
Universidad de La Salle
Bogota, Colombia03.2017
Skills
- Billing coordination
- Data Entry
- Legal Compliance
- Active Listening
Timeline
Customer Care Representative
CONNECT HEARING
02.2024 - Current
Spa Attendant
THE EMPRESS HOTEL
02.2023 - 01.2024
Client Onboarding Analyst
CITIBANK
08.2018 - 08.2019
Post-Degree Diploma Business Administration, General Management -
Camosun College
Bachelor of Arts in Economics - undefined
Universidad de La Salle
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