Alejandra Hernandez Nova
calgary,ab
Summary
Organized Receptionist known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Receptionist
Pentland Place Apartments
11.2024 - Current
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered and directed incoming calls using multi-line telephone system.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Responded to inquiries from internal staff members regarding office operations.
Barista
Starbucks
08.2022 - 12.2022
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Prepared and served hot or cold beverages.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Created complex, hand-crafted beverages based upon customer preferences.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
Front House Manager
Marmalade Cat Cafe
Kelowna, BC
07.2020 - 02.2022
- Oversaw employee recruiting, hiring, performance management and discipline.
- Facilitated daily team meetings to discuss promotions, issues, service standards, and team collaboration.
- Resolved customer complaints in a professional manner.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Handled guest complaints professionally and efficiently.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Assisted with local marketing and advertising activities to drive new business development and revenue growth.
Receptionist
Delta Hotels by Marriott Grand Okanagan Resort
03.2019 - 01.2020
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Updated daily log book with information about visitors entering the premises.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Banquet Server
Adagio Valet and Guest Services
Toronto, ON
01.2018 - 12.2018
- Provided prompt, friendly service to all guests during banquets or catered events.
- Provided refills on drinks as requested by customers.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Served food and beverages to customers.
- Replenished buffet lines with fresh foods as needed.
Hostess-Server
Tacos and Tequila
Toronto, ON
06.2018 - 11.2018
- Assisted staff by serving food and beverages or bussing tables.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Took reservations from patrons by phone or online.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Provided menus to customers and answered questions regarding menu items.
Receptionist/Manager
Nacional de Hule Nova SA de CV
01.2017 - 05.2018
- Greeted and directed all visitors, clients, and customers in a professional manner.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Managed daily office operations including tracking supplies, updating records, managing mail distribution, and responding to inquiries.
Customer Service Representative
Bancomer
Mexico City, Mexico
07.2013 - 12.2016
- Conducted regular follow-up calls with customers after resolving their issues.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Excelled in exceeding daily credit card application goals.
- Updated databases with new and modified customer data.
- Developed positive relationships with customers through friendly interactions.
Personal Banker
Santander
Mexico City, Mexico
11.2008 - 04.2013
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Promoted additional bank services through personal contact with customers.
- Cross-sold banking products such as credit cards, loans and investments.
- Advised customers on various financial products available from the bank.
- Created strategic financial solutions to suit individualized client needs.
- Maintained accurate records of all transactions conducted throughout the day.
Education
Business Administration Principles -
Sprott Shaw College
Kelowna, BC10.2019
Commercial Trade - Bachelor’s Degree
Instituto Politecnico Nacional
México City06.2008
Skills
- Friendly, outgoing personality
- Self-motivation and initiative
- Basic accounting
- Greeting and seating clients
- PC proficient
- Multitasking and prioritization
- File management
- Scheduling
- Documentation and reporting
Certification
- CLB (Canadian Language Benchmarks), 7/8 Listening, Reading, Writing and Speaking
- Serving It Right
- Smart Serve
References
Available Upon Request
References
References available upon request.
Summary - Objective
Proactive, engaged in result-oriented behavior; took initiative to create solutions without being prompted; ability to anticipate guests' needs, listened for understanding and helped as required.
Timeline
Receptionist
Pentland Place Apartments
11.2024 - Current
Barista
Starbucks
08.2022 - 12.2022
Front House Manager
Marmalade Cat Cafe
07.2020 - 02.2022
Receptionist
Delta Hotels by Marriott Grand Okanagan Resort
03.2019 - 01.2020
Hostess-Server
Tacos and Tequila
06.2018 - 11.2018
Banquet Server
Adagio Valet and Guest Services
01.2018 - 12.2018
Receptionist/Manager
Nacional de Hule Nova SA de CV
01.2017 - 05.2018
Customer Service Representative
Bancomer
07.2013 - 12.2016
Personal Banker
Santander
11.2008 - 04.2013
- CLB (Canadian Language Benchmarks), 7/8 Listening, Reading, Writing and Speaking
- Serving It Right
- Smart Serve
Business Administration Principles -
Sprott Shaw College
Commercial Trade - Bachelor’s Degree
Instituto Politecnico Nacional
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