Summary
Overview
Work History
Education
Skills
Certification
References
References
Summary - Objective
Timeline
Generic

Alejandra Hernandez Nova

calgary,ab

Summary

Organized Receptionist known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Receptionist

Pentland Place Apartments
11.2024 - Current
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Answered and directed incoming calls using multi-line telephone system.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Responded to inquiries from internal staff members regarding office operations.

Barista

Starbucks
08.2022 - 12.2022
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Prepared and served hot or cold beverages.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.

Front House Manager

Marmalade Cat Cafe
Kelowna, BC
07.2020 - 02.2022
  • Oversaw employee recruiting, hiring, performance management and discipline.
  • Facilitated daily team meetings to discuss promotions, issues, service standards, and team collaboration.
  • Resolved customer complaints in a professional manner.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Handled guest complaints professionally and efficiently.
  • Ensured compliance with health department regulations regarding sanitation and safety standards.
  • Assisted with local marketing and advertising activities to drive new business development and revenue growth.

Receptionist

Delta Hotels by Marriott Grand Okanagan Resort
03.2019 - 01.2020
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Updated daily log book with information about visitors entering the premises.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Provided excellent customer service at all times while interacting with both internal and external customers.

Banquet Server

Adagio Valet and Guest Services
Toronto, ON
01.2018 - 12.2018
  • Provided prompt, friendly service to all guests during banquets or catered events.
  • Provided refills on drinks as requested by customers.
  • Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
  • Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
  • Served food and beverages to customers.
  • Replenished buffet lines with fresh foods as needed.

Hostess-Server

Tacos and Tequila
Toronto, ON
06.2018 - 11.2018
  • Assisted staff by serving food and beverages or bussing tables.
  • Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Took reservations from patrons by phone or online.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Provided menus to customers and answered questions regarding menu items.

Receptionist/Manager

Nacional de Hule Nova SA de CV
01.2017 - 05.2018
  • Greeted and directed all visitors, clients, and customers in a professional manner.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
  • Managed daily office operations including tracking supplies, updating records, managing mail distribution, and responding to inquiries.

Customer Service Representative

Bancomer
Mexico City, Mexico
07.2013 - 12.2016
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Excelled in exceeding daily credit card application goals.
  • Updated databases with new and modified customer data.
  • Developed positive relationships with customers through friendly interactions.

Personal Banker

Santander
Mexico City, Mexico
11.2008 - 04.2013
  • Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
  • Promoted additional bank services through personal contact with customers.
  • Cross-sold banking products such as credit cards, loans and investments.
  • Advised customers on various financial products available from the bank.
  • Created strategic financial solutions to suit individualized client needs.
  • Maintained accurate records of all transactions conducted throughout the day.

Education

Business Administration Principles -

Sprott Shaw College
Kelowna, BC
10.2019

Commercial Trade - Bachelor’s Degree

Instituto Politecnico Nacional
México City
06.2008

Skills

  • Friendly, outgoing personality
  • Self-motivation and initiative
  • Basic accounting
  • Greeting and seating clients
  • PC proficient
  • Multitasking and prioritization
  • File management
  • Scheduling
  • Documentation and reporting

Certification

  • CLB (Canadian Language Benchmarks), 7/8 Listening, Reading, Writing and Speaking
  • Serving It Right
  • Smart Serve

References

Available Upon Request

References

References available upon request.

Summary - Objective

Proactive, engaged in result-oriented behavior; took initiative to create solutions without being prompted; ability to anticipate guests' needs, listened for understanding and helped as required.

Timeline

Receptionist

Pentland Place Apartments
11.2024 - Current

Barista

Starbucks
08.2022 - 12.2022

Front House Manager

Marmalade Cat Cafe
07.2020 - 02.2022

Receptionist

Delta Hotels by Marriott Grand Okanagan Resort
03.2019 - 01.2020

Hostess-Server

Tacos and Tequila
06.2018 - 11.2018

Banquet Server

Adagio Valet and Guest Services
01.2018 - 12.2018

Receptionist/Manager

Nacional de Hule Nova SA de CV
01.2017 - 05.2018

Customer Service Representative

Bancomer
07.2013 - 12.2016

Personal Banker

Santander
11.2008 - 04.2013
  • CLB (Canadian Language Benchmarks), 7/8 Listening, Reading, Writing and Speaking
  • Serving It Right
  • Smart Serve

Business Administration Principles -

Sprott Shaw College

Commercial Trade - Bachelor’s Degree

Instituto Politecnico Nacional
Alejandra Hernandez Nova