Alejandra Guerra
Toronto,ON
Summary
Dependable customer service professional skilled in clear communication and problem-solving. Successfully managed customer concerns with a focus on empathy, resulting in improved customer experiences. Committed to maintaining high standards of service and organizational efficiency.
Overview
7
7
years of professional experience
Work History
Remote Customer Care Representative
Right Time Group of Companies
Toronto, Ontario
04.2023 - 01.2025
- Managed customer inquiries via phone, email, and chat with professionalism and efficiency.
- Identified sales opportunities, handled objections, and promoted services and products through outbound calls.
- Adhered to scripts, collected data accurately, and provided troubleshooting support for customer issues.
Remote Customer Service Representative
The Chicago Lighthouse
Chicago
07.2020 - 12.2022
- Field 24/7 hotline calls for the University of Illinois Health System (UI Health) on COVID symptoms, test results, and telehealth appointments.
- Conduct outreach to high-risk residents for Cook County Health, connecting them with essential health services.
- Maintain accurate records, and provide empathetic support in a high-pressure remote environment.
Front Desk Receptionist
Chatters Hair Salon
Toronto, Ontario
01.2018 - 12.2019
- Greeted clients warmly upon arrival at the hair salon.
- Managed appointment scheduling using salon management software.
- Answered phone calls and addressed client inquiries professionally.
Education
Bachelor of Arts - Law And Society
York University
Toronto, ON12-2025
High School Diploma -
George S Henry Academy
Toronto, ON06-2019
Skills
- Customer service excellence
- Empathy and patience
- Organizational skills
- Microsoft Office proficiency
- Conflict resolution
- Time management
Languages
English
Professional
Spanish
Professional
Affiliations
Volunteer, Wellness Services for Children, Youth, and Families
2024 – Present
- Provide counseling support and resources to youth and families facing mental health, housing, or social challenges.
- Contribute to a team of wellness professionals focused on community-based care and empowerment.
Member, Social Work Student Association
2024 – Present
- Participate in student-led initiatives and advocacy related to social justice, policy, and community outreach.
Member, Women in Law
2024 – Present
- Engage with a network of women pursuing legal education and careers, attending panels, mentorship events, and community discussions.
Volunteer, Salvation Army
2016 – 2019
- Assisted with community programs, donation drives, and event coordination aimed at supporting low-income and vulnerable populations.
References
References available upon request.
Timeline
Remote Customer Care Representative
Right Time Group of Companies
04.2023 - 01.2025
Remote Customer Service Representative
The Chicago Lighthouse
07.2020 - 12.2022
Front Desk Receptionist
Chatters Hair Salon
01.2018 - 12.2019
Bachelor of Arts - Law And Society
York University
High School Diploma -
George S Henry Academy
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