Alejandra Gallardo
Burnaby,BC
Summary
Dedicated and well-organized administrative assistant with a background in fast-paced and customer service settings. demonstrates exceptional attention to detail and decision-making abilities to handle several things simultaneously. With a self-driven work ethic, you can work well alone and in groups. has expertise in data entry, office management, and customer service. With over seventeen years of experience, this administrative expert demonstrates exceptional communication and planning abilities. knowledgeable about spreadsheets, email management, and report authoring. with a track record of success as a leader in staff development and workflow improvement.
Overview
17
17
years of professional experience
Work History
Sales Clerk/Cashier
Panadería Latina Bakery
03.2023 - Current
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Processed daily sales through the Bakery system and accurately managed cash, ensuring a discrepancy-free balance of up to $2,400.
- Contributed to identifying the needs for system modification and suggested implementing new options for a system according to the business needs.
- Applied effective time management techniques to meet tight deadlines.
- Organized and detail-oriented with a strong work ethic.
Regional Head of Operations and Accounting
Banco Solidario S.A.
10.2012 - 09.2022
- Aligned regional objectives with overarching organizational goals to ensure comprehensive success across all areas of operation.
- · Achieved strategic alliances with the Municipality, managing to serve 60% of the taxpayers in the Region.
- Supervised internal and external regulatory compliance in the Bank's accounting, operational, and administrative processes in 5 Agencies, 7 external Savings Banks, and 7 ATMs, obtaining Acceptable results in the Audit reports.
- Worked for the positioning of the Bank in the city as the financial institution with a maximum number of attention points.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Regional Head of Accounting and Administration
Banco Solidario S.A.
12.2009 - 10.2012
- Planned and controlled the excellent process of purchasing supplies for the warehouse to provide material to the offices composed of 120 employees.
- Benefited the Bank by saving more than 10% on donation taxes and at least 5% on vehicle maintenance costs through a preventive maintenance plan for vehicles and computing equipment.
- Implemented data-driven decision-making, using analytics to identify trends and inform strategy development.
- Reviewed financial reports to identify potential issues, cost-saving opportunities, and significant departures from the budget.
- Organized and detail-oriented with a strong work ethic.
Branch Operations Manager
Banco Solidario S.A.
09.2007 - 12.2009
- Implemented new organizational strategies to strengthen filing systems for billing, receiving, and delivering reports to optimize processes.
- Achieved customer loyalty, resulting in over 110% of the product and service sales budget annually.
- Collaborated with senior management to create strategic plans for branch growth and expansion.
- Implemented cost-saving measures to reduce overhead expenses without sacrificing quality or service levels.
- Analyzed business processes to identify cost savings and operational efficiencies.
Accounting Assistant
Banco Solidario S.A.
03.2005 - 09.2007
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Assisted in budget preparation and forecasting to control expenditure and maximize profitability.
- Handled day-to-day accounting processes to drive financial accuracy.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Education
MBA - Business Administration
University Canada West
Vancouver, BC12.2023
Diploma - Auditor
Juan Misael Saracho
Bolivia09.2002
Skills
- Travel Arrangements
- Document and File Management
- Mail distribution
- Time Management
- Scheduling and calendar management
- Microsoft Office
- Presentation Design
- Relationship Building
- Data Entry Documentation
- Excel Spreadsheets
- Schedule Management
- Communication
- Detail Oriented
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Sales Clerk/Cashier
Panadería Latina Bakery
03.2023 - Current
Regional Head of Operations and Accounting
Banco Solidario S.A.
10.2012 - 09.2022
Regional Head of Accounting and Administration
Banco Solidario S.A.
12.2009 - 10.2012
Branch Operations Manager
Banco Solidario S.A.
09.2007 - 12.2009
Accounting Assistant
Banco Solidario S.A.
03.2005 - 09.2007
MBA - Business Administration
University Canada West
Diploma - Auditor
Juan Misael Saracho
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