ALEJANDRA MICHELLE CORTEZ
LOSANGELES
Summary
I am a graduate from California State University Northridge and have my Bachelor of Arts degree in Liberal Studies, sciences. My my fast learning abilities and commitment to succeed make me the perfect fit for this position. I have plenty of experience with customer service, cash handling, supervisor duties, and working with children.
Overview
10
10
years of post-secondary education
7
7
years of professional experience
Work History
Nanny
Self
06.2025 - Current
- Developed and implemented engaging educational activities to promote child development.
- Assisted with homework and facilitated learning through various interactive methods.
- Provided attentive care and emotional support for children in a nurturing environment.
- Established routines that fostered discipline while promoting independence in children.
- Prepared meals for children, ensuring nutritional balance and variety. nutritious meals to promote healthy diet and nutrition.
- Transported children to school, extracurricular activities, and appointments.
- Read stories aloud to the children and engaged them in creative play activities.
Barista Trainer
Starbucks
08.2024 - 10.2025
- Trained new baristas on beverage preparation and customer service standards.
- Monitored barista performance to ensure adherence to operational procedures.
- Provided feedback to improve team efficiency and service quality in the café.
- Fostered a positive learning environment that encouraged teamwork among baristas.
- Prepared high-quality espresso drinks and specialty beverages for customers.
- Coordinated staff during morning rush to ensure efficient service of customers daily with efficient, levelheaded customer service.
- Welcomed customers warmly upon entering café to create a friendly atmosphere and took orders for coffee drinks, food items, and other beverages.
- Operated cash register and processed customer transactions efficiently.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Teachers assistant
LAUSD
01.2023 - 06.2024
- Supported students with individualized instruction and academic tasks.
- Assisted teachers in implementing lesson plans and classroom activities.
- Developed bilingual lesson plans to enhance student engagement in language acquisition.
- Implemented assessments to evaluate student progress in both languages effectively.
- Organized classroom materials and maintained a conducive learning environment.
- Oversaw student activities during recess during recess and transitions between classes.
- Communicated effectively with parents regarding student progress and concerns.
Host
Applebee's
07.2023 - 03.2024
- Took orders from patrons accurately and efficiently.
- Provided menus and explained daily specials to customers.
- Assisted servers by communicating guest needs efficiently.
- Monitored dining area for cleanliness and guest comfort regularly.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Coordinated with kitchen staff for timely food preparation and delivery.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Supervisor/Cashier/Barista/
Coffee Bean
06.2020 - 08.2022
- Supervised daily operations of coffee shop and ensured smooth workflow.
- Trained and mentored new baristas on brewing techniques and customer service.
- Resolved customer complaints professionally to enhance guest satisfaction.
- Operated cash register and processed customer transactions efficiently.
- Prepared high-quality espresso drinks and specialty beverages for customers.
- Managed inventory levels and ordered supplies to maintain stock availability.
After school coach/ Teacher's Assistant
LAUSD
06.2021 - 06.2022
- Implemented behavior management strategies to foster a positive environment.
- Provided positive reinforcement to encourage student participation and progress.
- Supervised students during activities to ensure safety and participation.
- Organized and facilitated recreational activities for students.
- Adapted teaching methods based on the age level of the group being coached.
- Responded promptly to medical emergencies or injuries.
- Trained new coaches on program protocols and best practices.
Office Assistant
Solar companies
08.2020 - 11.2020
- Managed office communications and coordinated schedules for multiple projects.
- Facilitated communication between clients, vendors, and internal teams effectively.
- Organized and maintained filing systems for project records, enhancing accessibility of client information.
- Facilitated effective communication among clients, vendors, and internal teams to ensure project alignment.
- Organized and maintained filing systems for project records and client information.
- Handled incoming phone calls from clients and colleagues, directing them to the appropriate personnel for assistance.
- Assisted in preparing documentation for solar panel installations and client meetings.
- Assisted in calculating employee work hours for payroll processing. of employees and handed out paychecks
Cashier/Customer Service Experience
Wing stop
09.2019 - 03.2020
- Processed customer transactions efficiently and accurately at fast-casual restaurant.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Managed cash drawer, balancing funds at the beginning and end of shifts.
- Assisted in training new cashiers on register operation and customer interaction.
- Collaborated with kitchen staff to ensure timely order fulfillment during peak hours.
- Promoted menu items to enhance customer experience and drive sales.
- Maintained cleanliness and organization of the front counter and dining area.
Education
Bachelor of Arts - Liberal Studies in Early Education
California State University Northridge
Northridge, CA 08.2021 - 12.2025
Associates Degree - Sci, Tech, Engineering and Math
Los Angeles Pierce College
Winnetka, CA 09.2019 - 06.2021
Associates Degree - Social and Behavioral Sciences
Los Angeles Pierce College
Winnetka, CA 09.2019 - 06.2021
IGETC certificate -
Los Angeles Pierce College
Winnetka, CA 09.2019 - 06.2021
High school -
Birmingham Community Charter High School
Balboa , CASkills
- Childcare techniques
- Childcare Focused
- Organizational
- Planner
- Prepared
- Attentive
- Goal oriented
- Leader
- Hardworking
Volunteer Experience
- Church Teacher, Taught the word of God to children in Elementary
- Babysitting, I have been babysitting children for 6 years that are ages 1 to about 10 years old.
Timeline
Nanny
Self
06.2025 - Current
Barista Trainer
Starbucks
08.2024 - 10.2025
Host
Applebee's
07.2023 - 03.2024
Teachers assistant
LAUSD
01.2023 - 06.2024
Bachelor of Arts - Liberal Studies in Early Education
California State University Northridge
08.2021 - 12.2025
After school coach/ Teacher's Assistant
LAUSD
06.2021 - 06.2022
Office Assistant
Solar companies
08.2020 - 11.2020
Supervisor/Cashier/Barista/
Coffee Bean
06.2020 - 08.2022
Associates Degree - Sci, Tech, Engineering and Math
Los Angeles Pierce College
09.2019 - 06.2021
Associates Degree - Social and Behavioral Sciences
Los Angeles Pierce College
09.2019 - 06.2021
IGETC certificate -
Los Angeles Pierce College
09.2019 - 06.2021
Cashier/Customer Service Experience
Wing stop
09.2019 - 03.2020
High school -
Birmingham Community Charter High School