Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alejandra Cervantes

Ontario,CA

Summary

Dynamic and detail-oriented professional with a positive attitude and strong customer service skills, honed at FleetPride. Proven ability to optimize delivery routes and enhance customer satisfaction. Experienced in loading and unloading, with a valid driver's license and effective teamwork capabilities, ensuring timely and safe transportation of goods.

Personable and dependable with upbeat approach. Understands route planning and time management and possesses basic vehicle maintenance skills. Aims to ensure timely and accurate deliveries, contributing to customer satisfaction and operational efficiency.

Developed strong logistical and time management skills in fast-paced environment. Proven ability to navigate and adapt to changing schedules while maintaining high standards of accuracy and efficiency. Looking to transition into new field where these skills can contribute to operational success.

Overview

3
3
years of professional experience

Work History

Delivery Driver/Warehouse Worker

FleetPride
09.2023 - Current
  • Operated delivery vehicle efficiently, ensuring timely and safe transportation of parts to various customer locations.
  • Performed routine vehicle inspections and maintenance checks to ensure compliance with safety regulations.
  • Navigated local routes effectively, optimizing delivery schedules for improved efficiency and customer satisfaction.
  • Assisted in loading and unloading deliveries, maintaining organization of inventory within the delivery area.
  • Communicated with dispatch team regarding delivery status and any potential delays or issues encountered on route.
  • Handled customer inquiries professionally, providing accurate information about deliveries and resolving concerns promptly.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Coordinated transportation schedules to ensure timely delivery of shipments.
  • Monitored vehicle locations using GPS tracking systems for efficient routing.
  • Communicated with drivers to address issues and provide real-time updates.
  • Operated light trucks to deliver loads as far as 50 miles from home location.

Ride Operator

Disneyland Park
03.2022 - 10.2023
  • Operated various attractions, ensuring safety and enjoyment for all guests.
  • Trained new team members on ride protocols and safety procedures.
  • Monitored ride operations to maintain efficiency and guest satisfaction.
  • Conducted regular safety inspections, identifying potential hazards promptly.
  • Provided exceptional customer service, addressing guest inquiries and concerns effectively.
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
  • Operated variety of amusement park rides and monitored passenger safety and comfort.

Customer Service Representative

CSF Radiator
06.2022 - 07.2022
  • Resolved customer inquiries, enhancing overall satisfaction and retention rates.
  • Processed transactions efficiently using CRM software to ensure accurate order fulfillment.
  • Collaborated with team members to streamline communication and improve response times.
  • Assisted in training new employees on customer service protocols and best practices.
  • Maintained product knowledge to provide informed recommendations and solutions to customers.
  • Entered and maintained accurate data in database systems, ensuring information integrity.
  • Processed high volumes of documents with attention to detail, enhancing overall efficiency.
  • Utilized spreadsheet software to organize and analyze data for reporting purposes.
  • Assisted in the development of data entry protocols, improving workflow consistency.
  • Resolved customer inquiries efficiently, ensuring satisfaction and fostering loyalty.
  • Processed orders accurately using CRM software, enhancing operational workflow.

Education

High School Diploma -

North Park High School
Baldwin Park, CA
03-2015

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Problem-solving
  • Loading and unloading
  • Forklift operation
  • Data entry
  • Computer skills
  • Office administration

Languages

English
Native or Bilingual

Timeline

Delivery Driver/Warehouse Worker

FleetPride
09.2023 - Current

Customer Service Representative

CSF Radiator
06.2022 - 07.2022

Ride Operator

Disneyland Park
03.2022 - 10.2023

High School Diploma -

North Park High School

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Alejandra Cervantes