Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alejandra Canovas

Riverside

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

12
12
years of professional experience

Work History

Delivery Driver

Amazon Flex
11.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Customer Service Representative

One80
05.2024 - 10.2024
  • Kept records of calls placed and charges incurred.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.

Per Diem Pt Support Specialist

Concentra Urgent Care
08.2023 - 03.2024
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Cleaned therapy equipment following each appointment to achieve sanitary regulations.
  • Provided physical therapy treatments to patients as directed by the Physical Therapist.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.

Front Office

SimonMed Imaging
12.2020 - 05.2022
  • Greeted and welcomed patients, ensuring that they felt comfortable throughout their visit.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Monitored the front desk area to ensure that it is neat and presentable at all times.
  • Coordinated with radiology technicians to ensure that MRI exams were completed in a timely manner.
  • Managed daily operations related to patient check-in and check-out processes including verifying insurance coverage details and collecting co-pays when applicable.

Patient Service Specialist

U.S. Healthworks Medical Group/Concentra UC
10.2015 - 09.2020
  • Welcomed large volume of guests and improved overall customer service.
  • Assisted with administrative tasks such as filing, faxing and copying documents.
  • Verified insurance authorizations with payers via telephone or web-based systems.
  • Entered patient data into electronic medical record system accurately and efficiently.
  • Worked cross-functionally with Physical Therapy, Chiropractic and Acupuncture department.
  • Processed payments from patients, including cash, check, or credit card transactions.
  • Answered incoming calls promptly, efficiently processed callers' inquiries, and transferred calls to appropriate personnel when necessary.

Program Leader

Think Together, Inc
08.2013 - 10.2015
  • Developed lesson plans and educational activities to engage students.
  • Supervised students throughout day, both in classroom and outside during breaks.
  • Assisted with administrative tasks such as attendance tracking and school paperwork.
  • Cultivated positive relationships with parents and staff to facilitate school operations and student success.
  • Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.

Education

Medical Administrative Assistant Certification -

Riverside County Office of Education
Riverside, CA
04.2013

High School Diploma -

Citrus Hill High School
Perris, CA
05.2012

Skills

  • Customer Service
  • Time Management
  • Payment Processing
  • Appointment Scheduling
  • Multitasking and Organization
  • Fluent in English and Spanish

Timeline

Delivery Driver

Amazon Flex
11.2024 - Current

Customer Service Representative

One80
05.2024 - 10.2024

Per Diem Pt Support Specialist

Concentra Urgent Care
08.2023 - 03.2024

Front Office

SimonMed Imaging
12.2020 - 05.2022

Patient Service Specialist

U.S. Healthworks Medical Group/Concentra UC
10.2015 - 09.2020

Program Leader

Think Together, Inc
08.2013 - 10.2015

Medical Administrative Assistant Certification -

Riverside County Office of Education

High School Diploma -

Citrus Hill High School

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Alejandra Canovas