Alejandra Cadua
Edmonton,AB
Summary
Adept at enhancing patient satisfaction and streamlining appointment processes, my tenure at Seven Chiropractic and Wellness showcased my proficiency in EMR/EHR and exceptional multitasking abilities. Leveraging strong problem-solving skills and a detail-oriented approach, it significantly improved workflow efficiency, contributing to a more positive patient experience.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Seven Chiropractic and Wellness
07.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Supported positive patient experience by offering assistance with filling out health forms.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
Environmental Services Housekeeper
University of Alberta Hospital
10.2017 - 07.2021
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Documented and reported necessary facility and building repairs observed.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Supervised supplies in inventory and submitted reorder requests.
Executive Housekeeper
Lakeview Inns & Suites
10.2012 - 07.2017
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
- Collaborated with hotel management to address guest concerns, improving overall guest experience and retention rates.
- Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel''s pristine appearance at all times.
- Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
- Maintained accurate records of room status information, enabling efficient room assignment processes during peak occupancy periods.
- Implemented innovative solutions for common housekeeping challenges, resulting in increased efficiency and reduced operational costs.
- Streamlined inventory control processes for improved cost management and reduced waste in housekeeping supplies.
- Sorted, laundered and put away various laundry items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Handled requests for extra linens, toiletries and other supplies.
Front Desk Receptionist
Lakeview Inns & Suites
08.2013 - 09.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Organized and maintained files and records to ensure up-to-date documentation.
- Developed FAQ document for common visitor inquiries, streamlining information provision.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Education
NA - Dental Administration
Peerless College
Edmonton, AB05.2024
NA - Bussiness Administration
East West College
Edmonton, AB04.2023
NA - Medical Administration W/ Health Unit Coordinator
Sundance College
Edmonton, AB08.2021
Skills
- Medical billing and coding
- Medical Transcription
- Problem-solving
- Multitasking
- Reliability
- Detail Oriented
- Electronic Health Records
- Clinical Documentation
- Filing systems
- Professionalism
- Time management abilities
- Microsoft Office Suite
- Patient intake procedures
- Health insurance processing
- Medicaid billing procedures
Languages
English
Limited Working
Timeline
Medical Receptionist
Seven Chiropractic and Wellness
07.2021 - Current
Environmental Services Housekeeper
University of Alberta Hospital
10.2017 - 07.2021
Front Desk Receptionist
Lakeview Inns & Suites
08.2013 - 09.2015
Executive Housekeeper
Lakeview Inns & Suites
10.2012 - 07.2017
NA - Dental Administration
Peerless College
NA - Bussiness Administration
East West College
NA - Medical Administration W/ Health Unit Coordinator
Sundance College
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