Alejandra Ayala Rosiles
Porterville
Summary
Driven by a results-focused approach, I leveraged teamwork and material handling skills at Target to exceed performance metrics and enhance customer satisfaction. As a Shift Leader at Baskin Robins, I honed my leadership and issue resolution abilities, significantly improving team efficiency and service quality. Enthusiastic mentor willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fulfillment Expert/Mentor
Target
10.2017 - Current
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
Shift Leader
Baskin Robins
05.2016 - 04.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Certification - Surgical Technology
Porterville Adult School
Porterville, CA05.2024
Associate of Arts - Biological And Physical Sciences
Porterville College
Porterville, CA05.2018
Certification - Emergency Medical Technology
Porterville College
Porterville, CA05.2021
Skills
- Teamwork and Collaboration
- Willing to Learn
- Punctual and Reliable
- Friendly and Courteous
- Detail Oriented
- Material Handling
- Relationship Building
- Excellent Communication
- Issue Resolution
- Team Leadership
- Work Prioritization
- Quick Learner
- Time Management
Certification
- EMT - Emergency Medical Technician
- CST - Certified Surgical Technologist
Languages
Spanish
Full Professional
Timeline
Fulfillment Expert/Mentor
Target
10.2017 - Current
Shift Leader
Baskin Robins
05.2016 - 04.2018
Certification - Surgical Technology
Porterville Adult School
Associate of Arts - Biological And Physical Sciences
Porterville College
Certification - Emergency Medical Technology
Porterville College
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