ALEJANDRA ALVIZO
Napa
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
Work History
Sales Manager
TBC wireless
Vallejo
10.2020 - Current
- Enhanced sales volume through skilled support to both new and inactive customers.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Performed sales consultations and educated clients on products and services.
- Coached, developed and motivated team to achieve revenue goals.
- Resolved conflicts between customers and company representatives.
- Resolved customer complaints regarding sales and service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
Front Desk Receptionist
DC & Company
Vallejo
03.2016 - 09.2020
- Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
- Assisted in the preparation of meeting rooms and facilities for scheduled events.
- Greeted visitors to provide information and direct to appropriate personnel.
- Coordinated company events with venues and advised staff of pertinent details.
- Coordinated pick-up and delivery of express mail services.
- Provided administrative support including photocopying, faxing, and filing.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Handled incoming and outgoing mail and packages.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Responded to customer inquiries via phone, email, and in person.
Education
High School Diploma -
Hogan High School
Vallejo, CA06-2011
Skills
- Customer relationship management
- Conflict resolution
- Team leadership
- Sales strategy development
- Product knowledge
- Training and coaching
- Effective communication
- Customer service
- Motivational skills
- Social media savvy
Affiliations
- Bilingual Spanish/English, hard working individual,
Timeline
Sales Manager
TBC wireless
10.2020 - Current
Front Desk Receptionist
DC & Company
03.2016 - 09.2020
High School Diploma -
Hogan High School
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