Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alejandra Aguayo

Watsonville

Summary

Dynamic Medical Assistant with extensive experience at Internal Medicine Aptos, excelling in patient education and vital signs monitoring. Proven ability to enhance patient flow and ensure accurate documentation. Skilled in EPIC charting and effective communication, fostering strong relationships with patients and healthcare teams to deliver exceptional care.

Overview

23
23
years of professional experience

Work History

Medical Assistant

Internal Medicine Aptos
Aptos
06.2016 - Current
  • Assisted physicians with patient examinations and medical procedures.
  • Managed patient appointments and maintained accurate scheduling records.
  • Collected and documented patient medical histories and vital signs.
  • Administered injections and performed basic lab tests as directed.
  • Prepared examination rooms, ensuring cleanliness and proper supplies.
  • Educated patients on treatment plans and medication usage.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Medical Assistant

Family Medicine Santa Cruz
Santa Cruz
08.2010 - 04.2016
  • Greeting and escorting patients to exam rooms, finding purpose of visit, taking vital signs, and obtaining other patient data in electronic health records.
  • Administer medication, such as injections, perform ancillary tests, blood draws, aiding MD when ordered.
  • Provide clinical and clerical support to providers and members of the patient care team (data entry, medication outdates, VNA billing, quality measures).
  • Scheduling of appointments, coordinating MD schedules, message taking, routing messages to the proper area for direction, refill requests, prior authorizations, order and referral entry.
  • Technical competence, in EPIC, Excel, Microsoft Teams, Outlook and Word.
  • Translator between provider and patient for Spanish speaking patients and family.
  • Stock rooms, quality control for point of care testing, check vaccine refrigerator & freezer temperatures.
  • Cross trained in front desk; serve as a patient service representative, checking insurances, eligibility, receiving and delivery of faxes.
  • Handout screenings for Behavioral Health referrals.
  • Proficient technical support; video conferences, remote meetings, healthstreams.
  • VFC inventory.

Supervisor

Green Valley Cinemas
Watsonville
05.2002 - 01.2007
  • Supervised daily operations of theater staff and ensured adherence to company policies.
  • Coordinated scheduling for team members to optimize coverage during peak hours.
  • Managed customer inquiries and resolved complaints to enhance guest experience.
  • Trained new employees on operational procedures and customer service standards.
  • Oversaw inventory management, including ordering supplies and maintaining stock levels.
  • Conducted regular staff meetings to communicate updates and gather feedback.

Education

Medical Assistant Certificate - Medical Assisting

ROP
Santa Cruz, CA
01-2005

Skills

  • EPIC charting
  • Vital signs monitoring
  • Patient education
  • Medical history documentation
  • Injection administration
  • Appointment scheduling
  • Clinical support
  • Effective communication
  • Detail orientation
  • Conflict resolution
  • Emergency room procedures
  • Documentation expert
  • Team collaboration
  • Inventory management
  • Customer service
  • Electronic records management
  • First aid
  • Clinical operations
  • Medical transcription
  • Specimen labeling
  • Case management
  • Disease prevention education
  • Fluent in Spanish
  • Analytical decision-making skills
  • Patient relations
  • Emergency response preparedness
  • Patient flow management
  • Laboratory specimen collection
  • Stocking supplies
  • Medical records confidentiality
  • Phlebotomy techniques
  • Medical terminology proficiency
  • Human anatomy and physiology
  • Prescription refills
  • Intake control
  • Completing insurance forms
  • Clinical documentation
  • Patient care coordination
  • Medical office administration
  • Lab equipment setup
  • Pulmonary function tests (pfts)
  • Simple dressings
  • Reliable team player
  • Communicating with patient families
  • Patient assessments and care
  • Data entry
  • Sterilization techniques
  • Check-in coordination

Timeline

Medical Assistant

Internal Medicine Aptos
06.2016 - Current

Medical Assistant

Family Medicine Santa Cruz
08.2010 - 04.2016

Supervisor

Green Valley Cinemas
05.2002 - 01.2007

Medical Assistant Certificate - Medical Assisting

ROP

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Alejandra Aguayo