Aleisha Commock
Beamsville,Canada
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Client Service Advisor
Desjardins Financial Security
05.2022 - Current
- Managed a high volume of phone calls, emails, and in-person interactions to provide exceptional customer service for diverse clientele.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Enhanced customer satisfaction by consistently providing timely and accurate information on products and services.
Customer Service Coordinator
Town of Lincoln
12.2021 - 05.2022
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Maintained a clean and welcoming reception area to create a positive first impression for visitors.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Promptly responded to inquiries and requests from prospective customers.
Guest Service Agent
Quality Inn Toronto Airport
08.2020 - 12.2021
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Assisted guests with special requests, such as booking tours or making dinner reservations, to enhance their stay.
- Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team.
- Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
Operations Support Representative
A.S.P Inc
06.2017 - 03.2020
- Reduced customer complaints by providing exceptional service to passengers and promptly addressing concerns.
- Helped streamline repair processes and update procedures for support action consistency.
- Maintained flight and events logs, aircrew flying records, and flight operations records of incoming and outgoing flights.
- Worked well in a team setting, providing support and guidance.
- Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
Customer Service Agent
Toronto Ground Airport Services
03.2015 - 06.2017
- Assisted passengers with special needs during boarding processes while offering compassionate care throughout their time at the airport.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Improved airport safety by conducting regular inspections and identifying potential hazards.
- Monitored baggage handling processes closely in order to prevent mishandling incidents that could lead to delayed flights or unhappy customers.
Employment Services Coordinator
Elite Personnel
01.2013 - 02.2015
- Established positive working relationships with employers by demonstrating commitment to their workforce needs and advocating for our clients as valuable candidates.
- Collaborated with local employers to identify job opportunities for clients.
- Conducted thorough assessments of clients'' skills, interests, and goals to effectively guide them towards appropriate career paths.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Developed customized job search strategies to improve clients'' success in finding suitable employment opportunities.
Education
Social Service Worker Program - Social Service Worker
Sheridan College
Brampton, ON10.2022
Skills
- Resilient attitude
- Positive attitude
- Sound judgment
- Guidance and assistance
- Composure
- Personal communications skills
- Adaptability
- Writing skills
- Synthesis of calls
- Computer skills
- Flexibility
- Interpersonal skills
- Relationship building
- Excellent communication
- Written communication skills
- Commitment to social inclusion
- Sensitivity to diverse needs
- Result focused
Volunteer Experience
Youth Camp Assistant, Brookview Middle School, Toronto, ON, 06/01/12, 08/01/12, Created a fun and positive rapport with campers, Assisted with safety protocols and camp rules, Worked as a team with on-site coordinators and child and youth workers, Assisted in keeping campers focused during each daily activity, Supervised campers during camp cooking activities while they worked through the recipes and used utensils and appliances
References
Available upon request
Timeline
Client Service Advisor
Desjardins Financial Security
05.2022 - Current
Customer Service Coordinator
Town of Lincoln
12.2021 - 05.2022
Guest Service Agent
Quality Inn Toronto Airport
08.2020 - 12.2021
Operations Support Representative
A.S.P Inc
06.2017 - 03.2020
Customer Service Agent
Toronto Ground Airport Services
03.2015 - 06.2017
Employment Services Coordinator
Elite Personnel
01.2013 - 02.2015
Social Service Worker Program - Social Service Worker
Sheridan College
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