Aleida Ortega
Elk Grove
Summary
Bilingual Retail Associate with nearly four years of customer service experience. Skilled in inventory management, team collaboration, and enhancing customer loyalty. Committed to creating positive experiences and maintaining an organized sales environment, effectively engaging customers through strong communication and time management.
Overview
4
4
years of professional experience
Work History
Sales Floor retail Associates
Ross Department Store
Elk Grove
08.2022 - Current
Provided exceptional customer service for nearly four years, assisting customers with inquiries and enhancing their shopping experience.
- Unpacked deliveries, replenished sales floor, organized displays, and informed customers about loyalty programs and promotional events to boost customer engagement and retention.
- Assisted customers as a cashier during busy periods.
- Educated customers on loyalty programs, special sales, and promotional events to foster repeat visits and enhance customer loyalty.
- Gained extensive experience in customer service over four years.
- Store Maintenance: Perform daily housekeeping and safety checks to keep the sales floor, fitting rooms, and stockrooms clean and organized.
Demonstrated proficiency in English and Spanish for effective communication.
Skills
- Customer service
- Sales strategies
- Stock replenishment
- Inventory management
- Store maintenance
- Time management
- Planning
- Bilingual communication
- Team collaboration
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Sales Floor retail Associates
Ross Department Store
08.2022 - Current