Aleida De la Cruz
Whittier
Summary
To secure an interesting position with a growing company where I can utilize my knowledge and experience. To utilize my skills and assets as a customer service representative. I am driven team oriented and works well under pressure
Overview
27
27
years of professional experience
Work History
Data Analyst
Molina Healthcare
08.2015 - Current
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Provided technical support for troubleshooting analytics and reporting issues.
Phone Representative
Molina Healthcare
09.2013 - 08.2015
- Managed multiple phone lines simultaneously, prioritizing calls effectively to maintain quality service standards.
- Built strong rapport with customers, establishing trust and fostering loyalty to the brand.
- Handled difficult situations calmly, utilizing conflict resolution techniques for successful outcomes.
- Conducted thorough follow-ups with customers after initial contact, ensuring satisfaction levels were met or exceeded.
Service Agent
Farmers Insurance
05.2012 - 09.2013
- Service agency client base, prepare new business quotations and performed periodic re assessment of existing households/policies.
- I solicited existing policyholders for additional lines of insurance.
- Maintained customers relations through on going customer services and prompt responding to policy inquires.
- Answered high volume of calls on a daily basis.
- In charge of retaining the existing book of business by promptly calling the existing policyholder on late payments.
Merchant
12.2005 - 05.2012
- Bought and sold designers items.
- Negotiate pricing whit vendors to ensure consistent profit margin and competitive sales.
- Explain products, features and benefits to close the sale.
Customer Service/Cashier
El Pescadito
02.1998 - 02.2011
- Operated computerized cash register and handle large sums of cash.
- Answer multiple phone lines.
- Provided excellent customer service.
- Receive payment by cash, checks, and credit cards.
Customer Service
Long Beach Police Impound
02.2008 - 01.2010
- Provided customer service.
- Worked with customers regarding their impound.
- Answer multiple phone lines.
- Handle Cash.
Transportation Clerk
Tree of Life
07.2004 - 04.2007
- Coordinated inbound and outbound loads.
- Schedule appointments for delivery’s and pickups.
- Made follow up calls on inbound delivery’s.
- Negotiate pricing whit vendors to ensure consistent profit margin and competitive sales.
- Answered customer's telephone, mail and in-person inquiries and directed customers to appropriate sales area.
Education
High School Diploma -
Whittier High School
Whittier, CA01.2001
Skills
- Bilingual Spanish & English
- Retail Sales
- Certified Microsoft XP Office Suite
- Certified HIPAA
- Customer Service
- Receptionist
- Type 45 WPM
- Responsible
- Conduct Inventory
- Able to work well unsupervised
- Great Communication Skills
Languages
Spanish
Professional Working
Timeline
Data Analyst
Molina Healthcare
08.2015 - Current
Phone Representative
Molina Healthcare
09.2013 - 08.2015
Service Agent
Farmers Insurance
05.2012 - 09.2013
Customer Service
Long Beach Police Impound
02.2008 - 01.2010
Merchant
12.2005 - 05.2012
Transportation Clerk
Tree of Life
07.2004 - 04.2007
Customer Service/Cashier
El Pescadito
02.1998 - 02.2011
High School Diploma -
Whittier High School
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