Aleeya Clemente
Markham,ON
Summary
Proven leader in hospitality, excelling in guest engagement and service prioritization. Leveraged exceptional customer service and POS system proficiency to surpass sales targets and enhance customer satisfaction. Expert in fostering team collaboration, achieving significant improvements in order accuracy and efficiency. Demonstrated commitment to hospitality best practices, ensuring top-notch guest experiences.
Overview
6
6
years of professional experience
Work History
Server/Bartender Supervisor
Next Door Restaurant
08.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Deli Clerk
Longos
11.2020 - 03.2022
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Deli Clerk
Concord Food Centre
11.2018 - 05.2021
- Streamlined order fulfillment processes for quicker turnaround times and increased customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Greeted customers at counter to fulfill requests and answer questions.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
Education
Medical Aesthetician Diploma - Medical Aesthetics
International Beauty Institute
North York, ON03.2025
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Memory retention
- Service prioritization
- Order Accuracy
Languages
English
Limited Working
Timeline
Server/Bartender Supervisor
Next Door Restaurant
08.2021 - Current
Deli Clerk
Longos
11.2020 - 03.2022
Deli Clerk
Concord Food Centre
11.2018 - 05.2021
Medical Aesthetician Diploma - Medical Aesthetics
International Beauty Institute
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