Aleesha Vellakkada Shaji
Edmonton,AB
Summary
Enthusiastic individual with hands-on experience in customer service, payment processing, and sales. Strong communicator and team player, eager to learn new processes to support the organization. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
8
8
years of professional experience
Work History
Cashier/Order Fulfillment Associate/Sales Associate
Best Buy
Edmonton, AB
10.2021 - 04.2023
- Operated cash register, assisted customers with returns, stocked merchandise, used POS system, maintained cash drawer, promoted store promotions, provided exceptional customer service, managed inquiries and complaints, and maintained a clean store environment.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained accurate records of orders, shipments, and inventory.
- Resolved customer inquiries regarding order status and delivery.
- Packaged items for shipping following established procedures.
- Monitored stock levels and communicated needs for replenishment to management.
- Tracked shipments and updated customers on delivery progress.
- Collaborated with sales team to facilitate special orders or rush deliveries when necessary.
- Performed regular cycle counts to maintain accurate inventory records.
CASHIER
Toys R Us
Edmonton, AB
11.2019 - 08.2021
- Responded to customer inquiries, streamlined checkout process, improved transaction speed, restocked merchandise, and provided exceptional service.
- Conducted price checks for special orders or discounts as customers requested.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
FRONT DESK RECEPTIONIST VOLUNTEER
Corpus Christi Parish
Edmonton, Canada
07.2015 - 04.2020
- Operated multi-line telephone system, handled sensitive information, maintained electronic records, resolved customer problems, and welcomed customers.
- Scheduled appointments for clients, customers, and other visitors.
- Organized conference room reservations for meetings or events.
Education
Bachelor of Arts - Criminology
Grant MacEwan University
Edmonton, AB06-2025
Skills
- Problem solving
- Excellent Written and Verbal Communication
- Reliable, Responsible, and Punctual
- Customer Service
- Independent judgement
- Strong Communication and Interpersonal Skills
- Time management
- Attention to Detail
- Teamwork
- Flexibility
Languages
English, Full Professional
Timeline
Cashier/Order Fulfillment Associate/Sales Associate
Best Buy
10.2021 - 04.2023
CASHIER
Toys R Us
11.2019 - 08.2021
FRONT DESK RECEPTIONIST VOLUNTEER
Corpus Christi Parish
07.2015 - 04.2020
Bachelor of Arts - Criminology
Grant MacEwan University
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