Aleena Lopez
Menifee
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer issues and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Dispatcher
Proflo Heating & Plumbing
03.2023 - 04.2025
- Maintained accurate records of all dispatched calls and customer accounts through Service Titan software.
- Excellent communication skills, both verbal and written.
- Provided exceptional customer service to callers, remaining empathetic and patient.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Accounting Assistant
Weldon L. Brown Company LLC
01.2023 - Current
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Input financial data and produced reports using TOPS and Appfolio.
Customer Service Representative Manager
Alpha 7 Marketing LLC
05.2021 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Activated accounts for clients interested in new services.
Assistant
Sheric Real Estate
09.2016 - 05.2021
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Managed and completed paperwork and overall office administration operations.
- Attended to office operations and required paperwork.
- Kept team efficient and on-task by maintaining well-stocked and organized supplies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
- Worked closely with coworkers to strategically plan for company growth.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Managed inventory, placed orders and handled payment for office supplies.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Recorded expenses and maintained accounting records.
- Keyed all data into numerous industry software programs
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Education
Associate of Science - Business Administration
Mt. San Jacinto College
Menifee, CA08.2022
Skills
- Development Documentation
- Call Center Operations
- Resolving Problems and Incidents
- User Experience
- Organizational Skills
- Service Titan
- Help Desk Support
- User Support and Troubleshooting
- Apple IOS
- Special Requests
- Online Chat Support
Timeline
Dispatcher
Proflo Heating & Plumbing
03.2023 - 04.2025
Accounting Assistant
Weldon L. Brown Company LLC
01.2023 - Current
Customer Service Representative Manager
Alpha 7 Marketing LLC
05.2021 - Current
Assistant
Sheric Real Estate
09.2016 - 05.2021
Associate of Science - Business Administration
Mt. San Jacinto College
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