Summary
Overview
Work History
Education
Skills
Certification
Websites
Languages
References
Timeline
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Aleena Habib Khan

Fort McMurray,Canada

Summary

Client-focused Account Manager with experience in industrial B2B service coordination, relationship management, and sales. Proven track record of managing the full sales and service lifecycle for contractors, fabricators, and commercial clients. Adept at building trust-based partnerships, resolving service challenges, and supporting complex projects. Bringing a strong understanding of the industrial service space, with an eagerness to contribute to the Oil Sands community through impactful, territory-based sales.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Account Manager

Combined Metal Industries
Concord, ON
01.2023 - Current
  • Managed a book of business primarily consisting of foundries and industrial manufacturers purchasing metal ingots.
  • Acted as liaison between ingot producers (suppliers) and industrial clients (buyers), ensuring accurate quoting, logistics, and customer satisfaction.
  • Developed long-term partnerships through consistent communication and tailored service support.
  • Resolved complex service and delivery issues in a time-sensitive, high-demand sales environment.

Operations Coordinator

Canadian Federation of Independent Grocers
Toronto, ON
06.2022 - 12.2022
  • Fostered effective communication between vendors, suppliers, and internal teams to ensure smooth service execution.
  • Handled customer inquiries and resolved issues related to service delivery and product availability.
  • Supported team members in completing critical tasks, and ensured timely project completion by maintaining schedules, and prioritizing tasks accordingly.
  • Ensured that all service-related tasks were aligned with company policies, procedures, and processes.

Account Manager

Ontario Wholesale Energy
Toronto, ON
06.2021 - 06.2022
  • Managed customer relationships through proactive communication, ensuring timely updates, and resolving any concerns or issues.
  • Assisted clients in understanding available services, managing account changes, and coordinating special requests.
  • Utilized Salesforce CRM to manage customer interactions and track important data to enhance the customer experience.
  • Collaborated with cross-functional teams to ensure that customer needs were met in a timely and efficient manner.

Sales Representative

Wireless DNA
Brantford, ON
06.2018 - 06.2021
  • Handled customer service inquiries, ensured timely delivery of products, and managed post-purchase support.
  • Provided accurate information about services and assisted customers with account changes, new orders, and cancellations.
  • Managed customer feedback and worked with the team to resolve issues, ensuring customer satisfaction and retention.

Education

Bachelor of Arts - Law and Society

Wilfrid Laurier University
Brantford, ON
01.2015

Skills

  • Customer relationship management: skilled at building trust-based relationships with clients through proactive communication and timely issue resolution
  • Problem-solving and resolution: expertise in managing and resolving customer concerns efficiently, ensuring satisfaction, and long-term loyalty
  • Microsoft Excel and software proficiency: strong working knowledge of Microsoft Excel, and experience with various customer management software systems
  • Service coordination: Proven ability to handle service setups, cancellations, and account changes while ensuring all processes are completed in line with company policies
  • Team Collaboration & Flexibility: Capable of working both independently and within a team, pivoting quickly to meet changing priorities in fast-paced environments
  • Database management: maintained accurate records and consolidated data to track service requests, delivery schedules, and communication logs

Certification

Group Facilitated Alternative Dispute Resolution – Community Justice Initiative

Languages

English
Native/ Bilingual
Urdu
Native/ Bilingual

References

References available upon request.

Timeline

Account Manager

Combined Metal Industries
01.2023 - Current

Operations Coordinator

Canadian Federation of Independent Grocers
06.2022 - 12.2022

Account Manager

Ontario Wholesale Energy
06.2021 - 06.2022

Sales Representative

Wireless DNA
06.2018 - 06.2021

Bachelor of Arts - Law and Society

Wilfrid Laurier University

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Aleena Habib Khan