Aleena Fonseka
Mississauga,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Swing Manager
McDonald's
Vaughan, ON
7 2023 - Current
- Estimate and order ingredients and supplies as per required
- Maintain records of stock, repairs, sales and food wastage
- Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Improved overall customer experience by working alongside front-of-house staff during peak hours, addressing any issues proactively.
- Utilized advanced problem-solving skills in managing unforeseen challenges or emergencies while maintaining composure under pressure.
- Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
- Collaborated with fellow managers to develop creative solutions for operational challenges, improving overall restaurant efficiency.
- Reviewed daily sales reports for insights into areas of improvement or potential growth opportunities within the business operations.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Team Leader
McDonald's
Vaughan, ON
01.2023 - 06.2023
- Taking orders from customers
- Making beverages and sandwiches
- Assisting Managers in managing staff
- Mentored crew members, helping them develop their leadership potential and advance in their careers
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Part-Time Team Member
Tim Horton's
09.2021 - 11.2021
- Taking orders from the customers
- Making beverages and sandwiches
Executive Tours
Golden Sand Holidays Pvt. Ltd
01.2018 - 01.2019
- Prepare tour packages with customized and fixed
- Ticket booking according to the preference of the customers
- Provide administrative assistance, bookkeeping and customer service
- Negotiate with the hotelier suppliers with regards to pricing and bulk room booking
Intern - Sales Department
Jet Airways (India) Ltd
08.2017 - 11.2017
- Attending the phone calls to manage the booking according to the client's preference
- Making alterations in the dates of the ticket booking as per updated to the customer's requirement
- Adding travel documents and passport details to the global distribution system and handling emails
- Preparing and collecting data in terms of the number of different operating flights and seat availability
Education
Global Hospitality Business Development - Hospitality And Tourism Management
09.2021 - 05.2022
Global Hospitality Service Leadership - Hospitality And Tourism Management
01.2021 - 05.2021
Tourism -Travel Studies
05.2016 - 05.2017
Masters of Tourism Administration - Tourism -Travel Studies
05.2014 - 05.2016
B.com Travel & Tourism - Travel And Tourism
05.2011 - 05.2014
Skills
Adaptive and professional
Giving Constructive Feedback
Onboarding and Orientation
Complaint resolution
Team Supervision
Coaching
Documentation And Reporting
Client Service
Cash Handling
Shift Scheduling
Mentoring
Employee Evaluation
Quality Improvement
Effective written and oral communication and managerial skills
Good communication and listening skills
Time management
Adaptive and professional
Volunteer Experience
- Participated and volunteered in the leadership development program and adventure-based outbound learning program held at Coimbatore, India
- Worked in a team to manage and coordinate a Holiday Expo: Travel & Tourism for three days held in Coimbatore, India
- Volunteered and coordinated among the team to manage the cultural festival conducted by the Tourism department at Avinashilingam University, India
- Participated as MC to host a farewell party for senior graduate students held at Bharata Mata College, Ernakulam, India
Drawing
I love drawing it helps to keep my creative side alive and brings calmness to my mind
Timeline
Team Leader - McDonald's
01.2023 - 06.2023
Part-Time Team Member - Tim Horton's
09.2021 - 11.2021
Seneca College - Global Hospitality Business Development, Hospitality And Tourism Management
09.2021 - 05.2022
Seneca College - Global Hospitality Service Leadership, Hospitality And Tourism Management
01.2021 - 05.2021
Executive Tours - Golden Sand Holidays Pvt. Ltd
01.2018 - 01.2019
Intern - Sales Department - Jet Airways (India) Ltd
08.2017 - 11.2017
Riya Institute of Hospitality - IATA - , Tourism -Travel Studies
05.2016 - 05.2017
Avinashilingam University - Masters of Tourism Administration, Tourism -Travel Studies
05.2014 - 05.2016
Bharata Mata College - B.com Travel & Tourism, Travel And Tourism
05.2011 - 05.2014
Swing Manager - McDonald's
7 2023 - Current