Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Drawing
Timeline

Aleena Fonseka

Mississauga,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
4
4
Languages

Work History

Swing Manager

McDonald's
Vaughan, ON
7 2023 - Current
  • Estimate and order ingredients and supplies as per required
  • Maintain records of stock, repairs, sales and food wastage
  • Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.
  • Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
  • Improved overall customer experience by working alongside front-of-house staff during peak hours, addressing any issues proactively.
  • Utilized advanced problem-solving skills in managing unforeseen challenges or emergencies while maintaining composure under pressure.
  • Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
  • Collaborated with fellow managers to develop creative solutions for operational challenges, improving overall restaurant efficiency.
  • Reviewed daily sales reports for insights into areas of improvement or potential growth opportunities within the business operations.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Team Leader

McDonald's
Vaughan, ON
01.2023 - 06.2023
  • Taking orders from customers
  • Making beverages and sandwiches
  • Assisting Managers in managing staff
  • Mentored crew members, helping them develop their leadership potential and advance in their careers
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Part-Time Team Member

Tim Horton's
09.2021 - 11.2021
  • Taking orders from the customers
  • Making beverages and sandwiches

Executive Tours

Golden Sand Holidays Pvt. Ltd
01.2018 - 01.2019
  • Prepare tour packages with customized and fixed
  • Ticket booking according to the preference of the customers
  • Provide administrative assistance, bookkeeping and customer service
  • Negotiate with the hotelier suppliers with regards to pricing and bulk room booking

Intern - Sales Department

Jet Airways (India) Ltd
08.2017 - 11.2017
  • Attending the phone calls to manage the booking according to the client's preference
  • Making alterations in the dates of the ticket booking as per updated to the customer's requirement
  • Adding travel documents and passport details to the global distribution system and handling emails
  • Preparing and collecting data in terms of the number of different operating flights and seat availability

Education

Global Hospitality Business Development - Hospitality And Tourism Management

Seneca College, Toronto, ON
09.2021 - 2022.05

Global Hospitality Service Leadership - Hospitality And Tourism Management

Seneca College, Toronto, ON
01.2021 - 2021.05

Tourism -Travel Studies

Riya Institute of Hospitality - IATA, Ernakulam, India
05.2016 - 2017.05

Masters of Tourism Administration - Tourism -Travel Studies

Avinashilingam University, Coimbatore, India
05.2014 - 2016.05

B.com Travel & Tourism - Travel And Tourism

Bharata Mata College
05.2011 - 2014.05

Skills

Websites

Volunteer Experience

  • Participated and volunteered in the leadership development program and adventure-based outbound learning program held at Coimbatore, India
  • Worked in a team to manage and coordinate a Holiday Expo: Travel & Tourism for three days held in Coimbatore, India
  • Volunteered and coordinated among the team to manage the cultural festival conducted by the Tourism department at Avinashilingam University, India
  • Participated as MC to host a farewell party for senior graduate students held at Bharata Mata College, Ernakulam, India

Drawing

I love drawing it helps to keep my creative side alive and brings calmness to my mind

Timeline

Team Leader - McDonald's
01.2023 - 06.2023
Part-Time Team Member - Tim Horton's
09.2021 - 11.2021
Seneca College - Global Hospitality Business Development, Hospitality And Tourism Management
09.2021 - 2022.05
Seneca College - Global Hospitality Service Leadership, Hospitality And Tourism Management
01.2021 - 2021.05
Executive Tours - Golden Sand Holidays Pvt. Ltd
01.2018 - 01.2019
Intern - Sales Department - Jet Airways (India) Ltd
08.2017 - 11.2017
Riya Institute of Hospitality - IATA - , Tourism -Travel Studies
05.2016 - 2017.05
Avinashilingam University - Masters of Tourism Administration, Tourism -Travel Studies
05.2014 - 2016.05
Bharata Mata College - B.com Travel & Tourism, Travel And Tourism
05.2011 - 2014.05
Swing Manager - McDonald's
7 2023 - Current

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Aleena Fonseka