Aleena Easo
Windsor,ON
Summary
Versatile Logistics Rates Analyst with exceptional success at leading both businesses and individuals into unprecedented financial growth. Expands and allocates business assets for maximum profit and meets needs of individuals via expert insights. Researches tirelessly using latest technology and decisively guides clients in financially sound directions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Logistics Rates Analyst
ISG Transportation
05.2021 - Current
- Reviews and analyzes an organization's expenses and charges and comparing them to the market trends to determine a service rate that is both fair to the customers and profitable for the company
- Tracking loads from origin to delivery via web-based logistics systems
- Participating and preparing for strategy meetings
- Maintaining customer relationships and ensuring timely responses.
Return to Campus (RTC) Student Safety Ambassador (On-Campus)
University of Windsor
09.2021 - 05.2022
- Ensuring that all stakeholders who enter campus spaces are adhering to health and safety guidelines when entering a campus building by communicating clearly and effectively
- Conducting walkthrough of campus spaces with the team to ensure the necessary supplies, signage, and equipment are in place to support RTC activities
- Collecting data and reporting trends related to RTC activities to the RTC Safety Coordinator
- Updating and distributing surveys via survey software and reporting to the RTC Safety Coordinator.
Sortation Associate
Amazon ASL Distribution Services Limited
08.2021 - 05.2022
- Sorting, scanning, and stacking packages on pallets, helping to get customer orders ready for delivery
- Addressing customer's concerns and resolving complaints in a timely and empathetic manner
- Proactively tracking orders and reporting delays to internal and external customers.
Senior Process Executive
Cognizant Technology Solutions India Private Limited
02.2021 - 05.2021
- Audit pages in mortgage documents
- Entering customer and account data from source documents
- Compiling, verifying accuracy and sorting information to prepare source data for computer entry
- Ability to work closely in a collaborative team environment
- Assisted in the maintenance of basic project record keeping and correspondence functions including daily reports
- Offering feedback and delivering insights to the manager and validating customer contacts on the information contained within the report.
Technical Support Analyst
IBM India Private Limited
07.2019 - 11.2020
- Accepted inbound calls as a customer support analyst, working directly with customers
- Interacted and handled complex scenarios, documented solutions, and effectively provided dependable and timely resolutions
- Building credibility by delivering high quality results and proactively identifying and resolving technical issues
- Exposure to IT Service Management and delivery systems like ServiceNow
- Practical, structured thinking for efficient completion of tasks
- Experience of successfully working collaboratively to translate business goals into technical solutions
- Provided direct technical assistance to customers via phone, e-mail, and chat, possessing excellent customer service skills.
Education
Master of Management in Logistics and Supply Chain -
University of Windsor
Windsor, ON10.2022
Bachelor of Engineering, Electronics and Communication -
Visvesvaraya Technological University
06.2019
Skills
- Microsoft Office
- First Aid/CPR
- Relationship Building
- Critical Thinking
- Team Building
- Organization and Time Management
- Multitasking
- Data Management
- Recordkeeping
- Teamwork and Collaboration
- Social Perceptiveness
- Active Listening
- Decision-Making
- Data Entry
- Problem Resolution
- Interpersonal Communication
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide at IBM.
Profile Of Skills
- Derived interpersonal communication and relationship building skills from volunteering activities.
- Strong analytical & problem-solving skills with tremendous attention to detail demonstrated in volunteering activities and retail industry.
- Excellent customer service skills demonstrated in the retail industry.
- Professional, positive, and friendly attitude with all individuals.
- Current graduate in the management program with demonstrative experience in various volunteering roles and customer service in a fast-paced environment.
- Proficient in Microsoft Office (PowerPoint, Word, Excel).
- Knowledge of Google Tools and the ability to use Sheets and other Google programs, including Google Docs, Slides.
- Proficient in AutoCAD and Revit to create drawings.
- Familiarity with Microsoft Office 365, online meeting applications such as Zoom, Microsoft Teams, and other web-based technologies such as Slack and DocuSign.
- Valid G2 driver's license
Languages
English
Full Professional
Certification
Excel Skills for Business - Essentials
Problem Solving with Excel
Global Trends for Business and Society
Procurement and Sourcing Introduction
Timeline
Return to Campus (RTC) Student Safety Ambassador (On-Campus)
University of Windsor
09.2021 - 05.2022
Sortation Associate
Amazon ASL Distribution Services Limited
08.2021 - 05.2022
Logistics Rates Analyst
ISG Transportation
05.2021 - Current
Senior Process Executive
Cognizant Technology Solutions India Private Limited
02.2021 - 05.2021
Technical Support Analyst
IBM India Private Limited
07.2019 - 11.2020
Master of Management in Logistics and Supply Chain -
University of Windsor
Bachelor of Engineering, Electronics and Communication -
Visvesvaraya Technological University
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