Aleena Babar
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Manager , Credit Analysis
CIBC
06.2022 - 05.2024
- Provided strong leadership to enhance team productivity and morale.
- Verifying credit bureau worthiness and multiple liabilities via genesis applications
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Compiled financial statements, tax returns and credit history to determine credit limits using TSYS or TS2 systems
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Provided ongoing training to junior analysts to improve team performance and efficiency
- Evaluated business plans and management teams as part of overall assessment process for new loan requests
- Monitored portfolios to identify potential risks and provided recommendations for minimizing losses.
Managing Partner , Customer Relations
ROGERS
02.2022 - 04.2024
- Assist customers via chat support with various inquiries and enhanced customer satisfaction with fast and knowledgeable service
- Documented and resolved customer online service issues with various systems such as Maestro and SGI
- Answered inbound calls (150+/day) to handle various concerns, set appointments and close sales.
- Established and implemented business procedures and process improvements.
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
Senior Team Manager
TD
01.2017 - 11.2021
- Analyzing credit approvals for loans and lines of credit
- Customer service representative in small business department/assisting customers with day-to-day business inquires and banking needs/personal loans
- Floor manager and team leader for TD credit card
- Assisted customer service representatives to defuse escalated issues and worked directly with customers to support resolution
- Streamlined operational processes for increased efficiency and productivity within the team.
- Championed continuous improvement initiatives, leading to enhanced processes and increased efficiency within the team.
- Evaluated individual performances objectively, identifying areas of improvement and providing tailored guidance for career growth.
DATA ENTRY CLERK
MINDLANCE
02.2020 - 03.2021
- Verifying RESP/RDSP/PROOF OF SCHOOLING documents
- Make cheques to send out to clients regarding their monthly funds balance
- Archiving and retrieving documents for older business accounts
- Minimized errors with proper verification and classification of data
- Reviewed source documents for completeness and accuracy, identifying illegible and compiled document database online.
CUSTOMER SERVICE REPRESENTATIVE
GRAINGER
04.2020 - 10.2020
- Assisted customers with order placing/inquiries/document verification/accounting and invoice follow-ups
- Maintained and labeled merchandise in stockroom by catalog
- Assisted with displays and offered ideas to increase product appeal.
SUPERVISOR/TEAM LEADER
REITMANS
01.2013 - 12.2017
- Organized schedules and daily assignments for team, leveraging individual knowledge, and strengths to maximize team success
- Contributed to successful quality control initiatives and implemented new strategies to improve work
- Coached employees struggling with specific tasks and monitored progress on projects and adjusted timelines as needed
- Supervised large teams and individuals (+25), giving feedback on performance and setting goals for improvement.
Education
GED -
CFTR
12.2022
Bachelor of Science - Health Sciences
University of Ottawa
Ottawa, ON04.2021
BBA - Accounting And Finance
University of Ottawa
Ottawa, ON04.2021
Skills
- Data Compilation & Business Acumen
- Customer Retention & Account Management
- Call Center Experience & Conflict Mediation
- Strategic Planning & Financial Analysis
- Organizational Skills, Collaboration & Leadership skills
- Strategic Planning & Complex Problem-Solving
- Operations Management & Cross-functional Team Coordination
- Team Leadership & Verbal and written communication
Languages
English - Native
Native or Bilingual
Hindi - Native
Native or Bilingual
Urdu - Native
Native or Bilingual
French - Native
Native or Bilingual
Spanish - Intermediate
Professional Working
Arabic
Limited Working
Certification
- Licensed CPR instructor - 2017-2027
Timeline
Senior Manager , Credit Analysis
CIBC
06.2022 - 05.2024
Managing Partner , Customer Relations
ROGERS
02.2022 - 04.2024
CUSTOMER SERVICE REPRESENTATIVE
GRAINGER
04.2020 - 10.2020
DATA ENTRY CLERK
MINDLANCE
02.2020 - 03.2021
Senior Team Manager
TD
01.2017 - 11.2021
SUPERVISOR/TEAM LEADER
REITMANS
01.2013 - 12.2017
GED -
CFTR
Bachelor of Science - Health Sciences
University of Ottawa
BBA - Accounting And Finance
University of Ottawa
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