ALEEN MANGABA
Toronto,Ontario
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Primer Communication
11.2022 - 12.2023
- Effectively calling service provider for the availability for dispatch and assisting customer needs
- Follow communication procedures, guidelines and policies
- Expedite correction or adjustment
- Follow up to ensure resolution
- Record details of inquiries, comments complaints and action.
Sales Associate cum Cashier
Retail and Merchandising (Accessories shop, Bits and Pieces)
06.2014 - 08.2022
- Listening to customer requirements and presenting appropriately to make a sale
- Sending sales report and customer report on daily basis
- Coordinate with the warehouse for the delivery
- Handing cash register (cash, credit cards, cheque, bank transfer)
- Responding to incoming email and phone enquiries
- Checking the quantities of goods on display and in stock
- Recording sales and order information and sending copies to the sales office or entering figures into a computer system
- Merchandising and Replenishment
- Marketing/ Promotions.
Sales Representative / Cashier
Liwa Trading Enterprises (La Senza / British Home Store)
05.2012 - 05.2014
- Assisting customer with positive caring attitude
- Submitting customer survey and daily sales report
- Suggestive and multiple selling
- Cashiering and invoicing
- Merchandising and Replenishment
- Handling cash register
- Putting price tags.
Education
Business-Marketing -
Centennial College
Office Management -
Datamex Institute of Technoloy
Manila, Philippines01.2008
Skills
- World Class Customer Service
- Merchandising and Visual
- Handling Cash Register
- Microsoft Office, Excel, Power point, Quick books
- Promotions, Marketing
- Reports and Documentation
Qualification Skills
- Training in Customer service
- Visual Merchandising
- Computer Literate
- Marketing and Promotions
Profile Snapshot
Extensive experience in the field of Retail Sales, Cashier. Strong communication skills, problem solving, relationship building and support. Highly motivated, customer service-oriented professional with a strong work ethic that has been successful in fulfilling challenging tasks and responsibilities.
Timeline
Customer Service Representative
Primer Communication
11.2022 - 12.2023
Sales Associate cum Cashier
Retail and Merchandising (Accessories shop, Bits and Pieces)
06.2014 - 08.2022
Sales Representative / Cashier
Liwa Trading Enterprises (La Senza / British Home Store)
05.2012 - 05.2014
Business-Marketing -
Centennial College
Office Management -
Datamex Institute of Technoloy
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