ALEEDA BANEMANYVONG
ELK GROVE
Summary
Dependable individual with 8 years of experience of exceptional customer service in fast-paced environments. Skilled in multitasking while providing a memorable guest experience by creating a cheerful and welcoming atmosphere. Known for impeccable attention to detail, effective communication, and reliability.
Overview
7
7
years of professional experience
Work History
Bikini Barista
Bottoms Up Espresso
08.2024 - 05.2025
- Upsell on premium espresso beverages as well as promoted seasonal beverages
- Promoted company's merchandises to customers to uplift sales
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during slow periods.
Cocktail Waitress
Sky River Casino
06.2023 - 03.2024
- Delivered exceptional customer service by taking beverage orders, providing recommendations, and ensuring guest satisfaction.
- Managed multiple drink orders simultaneously, all the while accurately handling cash and credit transactions.
- Use judgment when serving intoxicated guests and know when to slow down/cut them off for any further drinks.
- Have basic knowledge on most or well known spirits and cocktails as well as prices.
- Maintain a clean, sanitized, well-stocked service bar.
Server
Pho Le
12.2018 - 04.2023
- Welcome incoming customers from in-store walk-ins and inbound phone orders with an enthusiastic manner.
- Speak to guests to ensure customer satisfaction with food, drinks, and service.
- Work efficiently with a group of servers as well as individually in a fast-paced environment.
Server
Fire Wings
12.2017 - 03.2019
- Welcome incoming customers from in-store walk-ins and inbound phone orders with an enthusiastic manner.
- Take and respond to guest orders, questions, and concerns in a polite and professional manner.
- Perform all pre- and post-shift duties and any other job duties as requested by management.
- Utilize a POS system.
Education
High School Diploma -
Cosumnes Oaks High School
Elk Grove, CA05.2016
Skills
- Attention to detail
- Strong work ethic
- Exceptional communication
Timeline
Bikini Barista
Bottoms Up Espresso
08.2024 - 05.2025
Cocktail Waitress
Sky River Casino
06.2023 - 03.2024
Server
Pho Le
12.2018 - 04.2023
Server
Fire Wings
12.2017 - 03.2019
High School Diploma -
Cosumnes Oaks High School