Summary
Overview
Work History
Education
Skills
Timeline
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ALEEDA BANEMANYVONG

ELK GROVE

Summary

Dependable individual with 8 years of experience of exceptional customer service in fast-paced environments. Skilled in multitasking while providing a memorable guest experience by creating a cheerful and welcoming atmosphere. Known for impeccable attention to detail, effective communication, and reliability.

Overview

7
7
years of professional experience

Work History

Bikini Barista

Bottoms Up Espresso
08.2024 - 05.2025
  • Upsell on premium espresso beverages as well as promoted seasonal beverages
  • Promoted company's merchandises to customers to uplift sales
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during slow periods.

Cocktail Waitress

Sky River Casino
06.2023 - 03.2024
  • Delivered exceptional customer service by taking beverage orders, providing recommendations, and ensuring guest satisfaction.
  • Managed multiple drink orders simultaneously, all the while accurately handling cash and credit transactions.
  • Use judgment when serving intoxicated guests and know when to slow down/cut them off for any further drinks.
  • Have basic knowledge on most or well known spirits and cocktails as well as prices.
  • Maintain a clean, sanitized, well-stocked service bar.

Server

Pho Le
12.2018 - 04.2023
  • Welcome incoming customers from in-store walk-ins and inbound phone orders with an enthusiastic manner.
  • Speak to guests to ensure customer satisfaction with food, drinks, and service.
  • Work efficiently with a group of servers as well as individually in a fast-paced environment.

Server

Fire Wings
12.2017 - 03.2019
  • Welcome incoming customers from in-store walk-ins and inbound phone orders with an enthusiastic manner.
  • Take and respond to guest orders, questions, and concerns in a polite and professional manner.
  • Perform all pre- and post-shift duties and any other job duties as requested by management.
  • Utilize a POS system.

Education

High School Diploma -

Cosumnes Oaks High School
Elk Grove, CA
05.2016

Skills

  • Attention to detail
  • Strong work ethic
  • Exceptional communication

Timeline

Bikini Barista

Bottoms Up Espresso
08.2024 - 05.2025

Cocktail Waitress

Sky River Casino
06.2023 - 03.2024

Server

Pho Le
12.2018 - 04.2023

Server

Fire Wings
12.2017 - 03.2019

High School Diploma -

Cosumnes Oaks High School

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ALEEDA BANEMANYVONG