Aleck Munoz
Leduc,AB
Summary
Dedicated sales associate with proven skills in customer service, complaint resolution, and inventory management. Committed to enhancing customer satisfaction and team performance in retail environments. Results-driven retail supervisor with strong expertise in team leadership, staff training, and operational efficiency. Known for effective problem-solving and communication skills, contributing to enhanced customer experiences and streamlined store operations.
Overview
1
1
year of professional experience
Work History
Sales Associate
Lovisa Holdings Limited
Leduc, Alberta
12.2025 - Current
- Assisted customers with product selection and inquiries at retail location.
- Maintained product displays and ensured stock levels met customer demand.
- Processed sales transactions accurately using point-of-sale system.
- Handled customer returns and exchanges following company policies.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
Retail Supervisor / Cash Office Clerk
Loblaw Companies
Leduc, Alberta
10.2024 - 12.2025
- Supervised daily store operations and ensured compliance with company policies.
- Trained new staff on customer service standards and product knowledge.
- Managed inventory levels and organized stock room for efficient access.
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Coordinated team schedules to optimize coverage during peak hours.
- Monitored sales floor for cleanliness and maintained merchandise displays.
- Conducted regular team meetings to communicate updates and expectations.
- Enforced safety protocols to ensure a secure shopping environment for customers.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Supervised work of cashiers, training new team members and monitoring performance.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
- Dealt with customer complaints and rectified product and service issues.
Education
Business Administration - Accounting
Northern Alberta Institute of Technology
EdmontonSkills
- Customer service
- Cash handling
- Reading comprehension skills
- Excellent people skills
- Store opening and closing
- Friendly and outgoing
- Sales strategies
- Goal oriented
- Reliable and punctual
- Positive and professional
- Problem-solving
Timeline
Sales Associate
Lovisa Holdings Limited
12.2025 - Current
Retail Supervisor / Cash Office Clerk
Loblaw Companies
10.2024 - 12.2025
Business Administration - Accounting
Northern Alberta Institute of Technology