Aleck Munoz

Retail Supervisor

Loblaw Companies

Leduc, Alberta

10.2024 - Current

Supervised daily operations and maintained high customer service standards.
Performed daily opening and closing procedures including counting money drawers and verifying receipts.
Monitored cashier performance, providing feedback and coaching as needed.
Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
Resolved customer inquiries and complaints in a timely manner.
Monitored cash handling procedures for accuracy and compliance.
Supervised work of cashiers, training new team members and monitoring performance.
Operated cash register and processed customer transactions efficiently.
Performed other duties as assigned by management.
Stocked shelves with merchandise when needed.
Helped customers find specific products, answered questions, and offered product advice.
Issued receipts, refunds, credits or change due to customers.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Assisted customers in selecting products based on personal preferences and needs.
Managed time efficiently while completing multiple shopping assignments within deadlines.
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Completed pickup and shopping orders for customers within local area.
Resolved customer complaints in a timely manner while maintaining excellent relations with customers.