Alecis Deleon
San Diego
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
10
years of professional experience
Work History
US Military
Navy
03.2019 - Current
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted testing of software and systems to ensure quality and reliability.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
- Operated equipment and machinery according to safety guidelines.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Operated a variety of machinery and tools safely and efficiently.
Volunteer
Ronald McDonald house Pensacola
Pensacola
06.2015 - 08.2017
- Greeted guests and offered assistance in finding specific departments or personnel.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Provided assistance to staff in the daily operations of the organization.
- Maintained accurate records and documented client data in company databases.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
- Provided guidance and support to fellow volunteers during their shifts.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Guided clients through transition to independent living within community.
- Offered support and assistance to community members.
- Attended weekly meetings to discuss progress and future initiatives.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Organized and maintained records of volunteer hours and donations.
- Held care conferences with residents and families to review resident health and condition.
- Managed household errands and other essential duties.
Education
High School Diploma -
San Jose Prep
Jacksonville, FL05-2018
Skills
- Technical troubleshooting
- Equipment maintenance
- System analysis
- Software testing
- Project management
- Data entry
- Team collaboration
- Interpersonal communication
- Problem solving
- Task prioritization
- Record keeping
- Team management
- Leadership
- Multitasking Abilities
- Attention to detail
- Organizational skills
- Data management
- Communication
- Networking
- Decision-making
- Clerical support
- Google drive
Timeline
US Military
Navy
03.2019 - Current
Volunteer
Ronald McDonald house Pensacola
06.2015 - 08.2017
High School Diploma -
San Jose Prep