Alecia Ramey
Toronto
Summary
Professional driver with strong commitment to ensuring safe and reliable transportation. Skilled in route planning, vehicle maintenance, and adherence to safety protocols. Known for effective communication, teamwork, and flexibility in adapting to changing schedules. Dependable and focused on delivering consistent results while fostering positive and secure environment for passengers.
Overview
17
17
years of professional experience
Work History
School Bus Driver
Stock Transport
12.2024 - Current
- Ensured student safety during daily transportation by adhering to all traffic laws and company policies.
- Conducted pre-trip inspections of bus systems and equipment, identifying maintenance needs to ensure operational readiness.
- Communicated effectively with parents and school officials regarding transportation schedules and any issues encountered.
- Assisted in training new drivers on safety protocols, routes, and best practices for student engagement.
Bartender/Waitress
My Bar
11.2020 - 08.2022
- Managed daily bar operations, ensuring efficiency and high-quality service.
- Trained and mentored junior bartenders, fostering skill development and team cohesion.
- Developed innovative cocktail recipes, enhancing customer experience and bar offerings.
- Maintained inventory levels, reducing waste through effective stock management practices.
Maintenance Labourer
YZ Construction
06.2014 - 05.2020
- Conducted routine inspections to ensure safety and compliance with regulations.
- Assisted in coordinating workflow among team members for efficiency improvements.
- Implemented preventive maintenance schedules to minimize downtime of equipment.
- Assisted the siding and framing teams.
- Site maintenance and cleanup.
Customer Service Representative
Consumer Contact
06.2008 - 11.2010
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and positive experiences.
- Managed multiple communication channels including phone, email, and chat to assist customers promptly.
- Collaborated with team members to enhance service processes and improve response times.
- Documented customer interactions accurately in CRM systems for tracking and follow-up purposes.
- Prepared for pre-shift meetings to discuss clientele matters.
- Assisted managers with various administrative tasks, as requested.
- Consistently researched products and services to better serve customers, and proactively promoted the services.
Education
Certificate- HYPE Program - Buisness
Centennial College
Scarborough, Ontario08-2018
High School Diploma -
Mosignor Fraser College
Toronto, ON06-2018
Skills
- Drivers Liscence Class E
- Student transportation
- Safety compliance
- Route planning
- Pre-trip inspections
- Communication skills
- Emergency response protocols
- Time management
- Safe driving practices
Languages
English
Native or Bilingual
Timeline
School Bus Driver
Stock Transport
12.2024 - Current
Bartender/Waitress
My Bar
11.2020 - 08.2022
Maintenance Labourer
YZ Construction
06.2014 - 05.2020
Customer Service Representative
Consumer Contact
06.2008 - 11.2010
Certificate- HYPE Program - Buisness
Centennial College
High School Diploma -
Mosignor Fraser College