Alec Tinga

• Advise customers on use and care of merchandise
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Estimate or quote prices, warranties, and delivery dates.
• Maintain sales records for inventory control.
• Greet customers and discuss type, quality and quantity of merchandise sought for purchase.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Performed cash, card, and check transactions to complete customer purchases.
• Monitored customers for signs of security concerns and escalated issues to management.
• Prioritized helping customers over completing other routine tasks in store.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Developed strong rapport with customers and created positive impression of business.
• Used in-store system to locate inventory and place special orders for customers.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

(Internship)

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Provided ongoing administrative support to the HR department by managing schedules, coordinating meetings, preparing documentation, and maintaining organized filing systems.
• Streamlined HR operations by effectively managing personnel records and maintaining confidentiality.
• Assisted with recruitment efforts, successfully filling open positions in a timely manner.
• Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
• Helped employees register for benefits programs using online portals.
• Evaluate online applicants whether they are eligible for the job or not

• Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
• Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
• Greeted customers with smile and provided helpful suggestions.
• Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
• Managed multiple tasks in high-volume environment.
• Maintained a clean and organized workspace, ensuring a positive experience for customers.
• Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
• Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
• Built rapport with clients through active listening, empathy, and understanding of their individual needs.
• Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
• Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
• Achieved high service level scores by effectively resolving customer issues during the first contact.
• Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
• Contributed to a positive work environment by actively participating in team meetings and sharing ideas for improvement.
• Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
• Investigated and resolved customer inquiries and complaints quickly.
• Met customer call guidelines for service levels, handle time and productivity.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
• Supported team members during peak periods by sharing workload and providing guidance when needed.
• Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
• Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
• Informed customers of promotions to increase sales productivity and volume.
• Maintained detailed records of customer interactions, tracking concerns and resolutions.
• Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
• Increased customer satisfaction by addressing and resolving complex issues effectively.
• Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

• Delivered personalized customer service by taking the time to understand individual client needs, leading to increased trust and loyalty among the bank''s clientele.
• Maintained strict confidentiality when handling sensitive client data, adhering to regulatory requirements and company policies at all times.
• Identified opportunities for process improvements, leading to enhanced operational efficiency within the team.
• Built strong relationships with clients through attentive listening, empathetic communication, and sound financial advice.
• Reviewed credit applications thoroughly before approval or denial recommendations were made, reducing potential losses due to non-performing loans.
• Enhanced customer satisfaction by promptly addressing financial inquiries and resolving issues.
• Collect monthly premium payments