ALEC ROCHFORD
Spring Valley
Summary
Strategic, creative, and metrics-driven operations manager with a unique mix of technical, data analysis, and operations experience. Determined to demonstrate a strong work ethic and solve complex operations and internal challenges with clearly defined strategies that drive processes and procedures.
Overview
9
9
years of professional experience
Work History
Operations Manager
Realm Living, Inc.
02.2024 - Current
- Participated in team meetings and training sessions regularly for continuous professional development within the renovation tech industry.
- Assisted in the development and implementation of marketing initiatives to promote engagement with homeowners.
- Experiment with community marketing initiatives such as in-person retail pop-ups, farmers markets, real estate expos, and local flyering.
- Meet individual sales targets while contributing to the overall team goals.
- Streamlined processes and tooling for a fast paced office environment to improve central efficiency.
Operations Manager
Skinny Labs Inc, SPIN Scooters
02.2021 - 06.2022
- Coordinated field and maintenance operations for micro-mobility network covering city of San Diego and campus for University of California, San Diego.
- Managed scheduling, hiring, training, fleet distribution, and warehouse compliance to operate fleet of 2000 vehicles.
- Created programs and circulated internal resources to enhance workers' technical and safety standards knowledge, according to regulatory and organizational expectations.
- Collaborated with Sr. Operations and General Managers to recommend actionable changes, lead provisioning and draft plans to maintain operational status.
- Enhanced operational performance and reduced labor expenses below targeted 30% of revenue by developing and optimizing standard practices.
- Recruited and trained 20 new employees in 2021 and 26 in 2022 to date.
Senior Operations Manager
Uber Technologies, Inc. (JUMP)
02.2019 - 06.2020
- Coordinated field and maintenance operations for JUMP e-mobility network covering Sacramento, West Sacramento and Davis, CA
- Took point on data analysis and KPI management to develop deployment and operational strategies.
- Provided leadership for management and training initiatives for a team of 62 employees.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Increase monthly revenue by 12% through simple pricing changes follow data analytics on a granular level.
Lead Field Technician
Uber Technologies, Inc. (JUMP)
12.2018 - 02.2019
- Coordinated field technicians in a fast-paced environment working to balance the quantity of assets in a fluid market
- Selected to train field and lead technicians in San Diego and other launching cities (Phoenix, Los Angeles, Sacramento).
- Owned leading team in achieving objectives and goals through structuring and optimization of procedures and protocols.
Reservationist
Stone Brewing World Bistro & Gardens
12.2017 - 02.2019
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Customer Service Manager
PhoneWare, Inc.
12.2016 - 06.2018
- Trained and regularly mentored agents on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Exceeded team goals and collaborated with team members to implement customer service initiatives.
Inbound Sales Lead
PhoneWare, Inc.
10.2015 - 12.2016
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Supported sales department in handling new subscriber orders and account inquiries.
- Coached team members to work in compliance with established regulations, policies and standard operating procedures.
Skills
- Project Management
- Lean Six Sigma
- 6S
- Customer Service Excellence
- Familiarity working with Client Liaisons and City Officials
- Adaptable & Flexible
- Logistics expertise
- Motivational attitude
- Budgeting and forecasting
- Policies and Procedures Implementation
- Cost Reduction Strategies
Technical Proficiencies
- Microsoft Office
- Google Suite
- SQL
- Python
- JIRA/Agile
- Salesforce
- Graphic design interfaces
Timeline
Operations Manager
Realm Living, Inc.
02.2024 - Current
Operations Manager
Skinny Labs Inc, SPIN Scooters
02.2021 - 06.2022
Senior Operations Manager
Uber Technologies, Inc. (JUMP)
02.2019 - 06.2020
Lead Field Technician
Uber Technologies, Inc. (JUMP)
12.2018 - 02.2019
Reservationist
Stone Brewing World Bistro & Gardens
12.2017 - 02.2019
Customer Service Manager
PhoneWare, Inc.
12.2016 - 06.2018
Inbound Sales Lead
PhoneWare, Inc.
10.2015 - 12.2016
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