Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Alec Nardi

Alec Nardi

Whitchurch–Stouffville,ON

Summary

Highly-motivated Leader with desire to take on new challenges within the LCBO. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

B Store Manager Store 11

LCBO
Toronto, ON
12.2023 - Current
  • Lead a team of 18 employees, responsible for 650K worth of inventory and 7.5M dollars in sales revenue.
  • Year to Date Sales: 5,814,101 v 4,819,274(20.64% increase from last year)
  • NPS score in Period 10 92%, 2% over target.
  • Since January, was responsible for reset / refresh of the filing retention system to ensure Store is as organized as possible.
  • Developed strategies to maximize sales and profitability.
  • District 14 Health & Safety Lead: Responsible for ensuring any H&S updates are cascaded to the District. Included items such as the Monthly Health and Safety Quiz
  • Trained and mentored associates to teach daily tasks and procedures.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Showcased and built visually appealing displays to encourage customers to buy specific products.

Operations Manager Store 149

LCBO
Toronto, ON
04.2023 - 12.2023
  • Lead a team of 38 employees, worked with upper management to ensure operational goals aligned with business strategy.
  • D12 Hiring lead; Responsible for ensuring all stores had a adequate amount of fixed term employees to ensure store operations were met.
  • NPS YTD 95%, 5% Higher then goal.
  • Period 10 sales up 1.3% from last year.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Developed and maintained client relationships to grow business and improve account retention.
  • Prepared and led new employee orientation to familiarize with company policies, procedures and culture.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Recruited new employees and built relationships, driving visibility.

B Store Manager

LCBO
Kincardine, Ontario
05.2021 - 03.2023
  • Resolve customer complaints and answer customers' questions regarding policies and procedures.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Discuss job performance with employees to identify and cultivate future leaders.
  • Evaluate employees' conformance to regulations and recommend appropriate personnel action.
  • Prioritized sanitation, safety and health standards in all work areas
  • Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
  • Recruited applicants for vacancies to fill open positions with qualified staff.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Identified operational weaknesses to improve or innovate people, programs and processes.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.

Customer Service Representative

LCBO
Bala, Ontario
05.2020 - 04.2021
  • Knowledge and Ability to use SPAR, SPLAN, Workday, Store SOQ review, Microsoft Outlook, Excel, Word as well as POS Backoffice System.
  • Received orders, fill and completed licensee orders, send and receive IST's, ecommerce’s and complete cycle counts.
  • Selected beer ambassador for one year. Responsible for inventory management and weekly orders to The Beer Store as well as ordering from Vendors directly. Listing and delisting products. Always ensured that customers and trade representatives are served promptly, courteously and responsibly.
  • Acting Manager/Shift Leader on numerous occasions. Responsible for completing and implementing the daily duties and delegating tasks based on the needs of store manager and store operations. Responsible for the opening and security of the safe and store, ensuring policies and procedures are always complied with.

Education

Bachelor of Arts - Psychology

University of Guelph
Guelph, ON
10.2020

Skills

  • Employee supervision and motivation
  • Staff training and development
  • Reliability
  • Outstanding communication skills
  • Operational budgeting
  • Finance and Accounting Oversight
  • Leadership Training
  • Hiring and Onboarding
  • Multitasking and Organization
  • Team Leadership
  • Product Launch
  • Market Trends Analysis
  • Marketing Strategy Development

Affiliations

  • Organized and participated in the University of Guelph summer soccer camps
  • Volunteered at the University of Guelph's annual clothing fundraiser.
  • Tech savvy; Deep understanding of technology such as Microsoft office and repairing a variety of computer components.

Timeline

B Store Manager Store 11

LCBO
12.2023 - Current

Operations Manager Store 149

LCBO
04.2023 - 12.2023

B Store Manager

LCBO
05.2021 - 03.2023

Customer Service Representative

LCBO
05.2020 - 04.2021

Bachelor of Arts - Psychology

University of Guelph

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Alec Nardi