Alec McDonald
Kemptville,ON
Summary
Proven leader and effective communicator, demonstrated through a dynamic role at Andrews Hockey Growth Programs. Excelled in high-stress situations, enhancing player skills and fostering team unity with innovative techniques. Adaptability and critical thinking led to resolving conflicts and boosting customer loyalty, showcasing a strong work ethic and positive engagement.
Overview
6
6
years of professional experience
Work History
Hockey Instructor /Summer Camp Counselor
Andrews Hockey Growth Programs
Charlottetown, PE
06.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong communication skills with players and parents, fostering a supportive and inclusive environment.
- Organized team-building activities encouraging camaraderie among teammates enhancing overall morale.
- Increased player skill development by introducing innovative training techniques and drills.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Worked with children of varying age, interest, skill, and developmental levels.
Hockey Referee
USA Hockey
Florida
09.2018 - 06.2022
- Maintained order during games through effective communication with coaches and players.
- Contributed to a positive game atmosphere by maintaining professionalism at all times, both on and off the ice.
- Assisted in the development of new referees by sharing knowledge and providing guidance during training sessions.
- Collaborated with fellow officials to ensure consistent rule interpretation throughout games.
- Demonstrated adaptability when faced with unexpected game situations or challenges, resulting in minimal disruptions to gameplay.
- Handled disputes calmly and effectively, diffusing tense situations between teams during matches.
Education
High School Diploma -
North Shore Academy
West Vancouver06.2023
Skills
- Leadership
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Team Player
- Communication
- Adaptability
- Work Ethic
- Positive Engagement
Languages
English
Native or Bilingual
Timeline
Hockey Instructor /Summer Camp Counselor
Andrews Hockey Growth Programs
06.2019 - Current
Hockey Referee
USA Hockey
09.2018 - 06.2022
High School Diploma -
North Shore Academy