Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alec Kruse

Ojai

Summary

Dynamic Floor Manager at Nocciola with a proven track record in employee management and customer relations. Successfully led a team, enhancing service quality and operational efficiency. Expert in scheduling and conflict resolution, utilizing QuickBooks for payroll management. Committed to fostering a positive work environment and delivering exceptional guest experiences.

Overview

10
10
years of professional experience

Work History

Floor Manager

Nocciola
09.2015 - Current
  • Began as busboy and advanced through multiple roles, gaining a comprehensive understanding of front- and back-of-house operations
  • Promoted to General Manager, leading daily operations, scheduling, training, and supervising a team of staff members
  • Delivered excellent customer service, resolved conflicts, and built strong relationships with regular guests.
  • Led by example, demonstrating strong work ethic and commitment to excellence.
  • Managed staff scheduling to cover peak times effectively without overstaffing.
  • Managed payroll responsibilities, and accounts payable, using Excel and Quickbooks

Education

Associate of Science - Natural Sciences

Ventura College
Ventura, CA
06-2018

Skills

  • Employee management
  • Customer service & relations
  • Policy enforcement
  • POS systems
  • Scheduling & staff coordination
  • Conflict resolution
  • Professional and courteous
  • Cost control
  • Quick problem-solving
  • Good judgment
  • Computer skills

Timeline

Floor Manager

Nocciola
09.2015 - Current

Associate of Science - Natural Sciences

Ventura College

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Alec Kruse