Alec Konshin
Richmond Hill
Summary
Highly skilled and experienced professional with a deep understanding of the skills and abilities required to excel in the industry. Known for exceptional task prioritization and a strong commitment to delivering outstanding customer service. Equipped with extensive training and hands-on experience, prepared to embrace new professional opportunities and tackle any challenges that come my way.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Brand Representative
Hollister Co.
03.2024 - Current
- Engaged with over 300 customers weekly, providing detailed answers about the brand and product offerings; fostered stronger customer relationships that contributed to a noticeable increase in repeat purchases
- Maintained positive attitude while representing brand in public spaces, fostering favorable impression among consumers
- Attended weekly training workshops that improved communication abilities and provided up-to-date knowledge of emerging market trends, contributing to a more informed approach when engaging with potential customers
- Spearheaded collaborative initiatives with sales teams to implement targeted outreach campaigns
- Provided feedback on promotional campaigns, suggesting adjustments based on personal observations or customer interactions
Crew Member
Dairy Queen
04.2022 - 10.2023
- Ensured adherence to strict menu standards and safety policies by preparing dozens of variations of menu items, contributing directly to an increase in customer satisfaction and retention
- Executed sanitation tasks with precision, maintaining a spotless environment that contributed to an increase in customer satisfaction ratings
- Addressed customers with friendly greetings and conversations
- Worked closely with managers and fellow crew members to prepare orders
- Uphold high professional standards to achieve performance targets
Line Cook
Buffalo Wild Wings
01.2020 - 11.2022
- Coordinated seamlessly with both front- and back-of-house team members during peak hours, resulting in zero service delays for over 200 food orders per shift while maintaining a high standard of quality
- Organized kitchen spaces in line with food storage procedures
- Produced consistent results by memorizing recipes, portion sizes, and plating techniques
- Followed proper sanitation practices to maximize safety and prevent cross-contamination
- Covered kitchen needs at station, filled in for absent team members and brought cooks up to speed
Education
Bachelor of Commerce - Marketing
Humber Polythechnic
Skills
- Customer Relations
- Computer Skills
- Relationship Management
- Graphic Design
- Marketing
- Product awareness
- Adobe Photoshop expertise
- Premier Pro
- Brand building
- Social media expertise
Certification
Certificate - Smart Serve Ontario
Digital Marketing & E-commerce Certificate - Google Coursera
Languages
English
French
Russian
Timeline
Brand Representative
Hollister Co.
03.2024 - Current
Crew Member
Dairy Queen
04.2022 - 10.2023
Line Cook
Buffalo Wild Wings
01.2020 - 11.2022
Certificate - Smart Serve Ontario
Digital Marketing & E-commerce Certificate - Google Coursera
Bachelor of Commerce - Marketing
Humber Polythechnic
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