Alec Casas
Pomona
Summary
Dynamic Restaurant Manager with a proven track record at Lucille's Smokehouse Bar-B-Que, excelling in customer service and team leadership. Expert in conflict resolution and staff training, I implemented strategies that enhanced operational efficiency and elevated guest satisfaction, ensuring a memorable dining experience for all patrons.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Lucille's Smokehouse Bar-B-Que
Montebello
02.2025 - Current
- Developed strategies for improved operational efficiency and customer satisfaction.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Service Manager/PIC
Lucille's Smokehouse Bar-B-Que
Rancho Cucamonga
10.2024 - 01.2025
- Developed and maintained relationships with key clients to promote customer satisfaction and retention.
- Resolved customer complaints and inquiries in a timely and professional manner.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved conflicts among employees in an effective manner.
Server/Cocktail Server/Bartender
Lucille's Smokehouse Bar-B-Que
Chino Hills
02.2022 - 10.2024
- Served as a server at a busy restaurant, demonstrating excellent customer service skills.
- Managed a section of tables efficiently and effectively, ensuring all guests had a positive dining experience.
- Worked closely with the bar staff to serve drinks and cocktails to customers in a timely manner.
- Developed a deep knowledge of the menu items and specials to provide recommendations to guests.
- Handled cash and credit card transactions accurately and efficiently, maintaining a balanced cash register at the end of each shift.
Server
BJ's Restaurant & Brewhouse
Chino Hills
10.2019 - 02.2022
- Served cocktails and beverages to patrons in a fast-paced environment as a Cocktail Server.
- Managed takeout orders and ensured timely delivery to customers.
- Provided excellent customer service and assisted guests with menu selections as a Server.
Education
HIGH SCHOOL DIPLOMA -
Diamond Ranch
Pomona, CA05.2019
Skills
- Customer service
- Problem solving
- Team management
- Communication
- Conflict resolution
- Staff training
- Budget management
- Team leadership
- Employee schedule management
- Take-out service
Timeline
Restaurant Manager
Lucille's Smokehouse Bar-B-Que
02.2025 - Current
Service Manager/PIC
Lucille's Smokehouse Bar-B-Que
10.2024 - 01.2025
Server/Cocktail Server/Bartender
Lucille's Smokehouse Bar-B-Que
02.2022 - 10.2024
Server
BJ's Restaurant & Brewhouse
10.2019 - 02.2022
HIGH SCHOOL DIPLOMA -
Diamond Ranch
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