Aleasa Fletcher
Talbotville Royal,ON
Summary
Reliable server and part time manager, demonstrating a high level of ownership and initiative. I possess exceptional work ethic and desire to go above and beyond to exceed company expectations. I offer a knack for building productive working relationships. I have worked successfully in fast-paced, professional, team environments to manage goals and team development.
Overview
10
10
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work History
Stand in Manager
The Keg Steakhouse + Bar
London, Ontario
07.2025 - Current
- Supervise nightly restaurant operations to ensure smooth service and delivery
- Implement inventory management processes to maintain stock levels on a nightly basis
- Monitor dining and kitchen area cleanliness to maintain high hygiene standards
- Resolve customer complaints promptly to ensure customer satisfaction and loyalty
- Collaborate with kitchen staff to improve food preparation efficiency
- Provide leadership during times of organizational change or crisis situations
- Cashing out and checking out back and front of house staff at the end of their shift
- Nightly paperwork filled, printed and filed for records
- Closing of our tills, dividing the nightly tip pool, closing of our safe, closing and locking of the building
Server
The Keg Steakhouse + Bar
London, Ontario
07.2018 - Current
- Provide excellent customer service to ensure satisfaction
- Performed opening and closing duties such as setting up the dining and bar areas
- Display enthusiasm and knowledge about restaurant's menu and products
- Communicate effectively with kitchen staff regarding customer allergies or special requests
- Serving on both the dining and bar side of the restaurant
- Trainer of new servers
Taproom Bartender
Railway City Brewing Company
St. Thomas, Ontario
08.2023 - 07.2024
- Prepared and served a variety of craft beers to customers
- Engaged with patrons to provide excellent customer service
- Handled cash and processed transactions accurately at the register
- Collaborated with team members to ensure smooth service flow
- Created specialty cocktails using fresh ingredients and house recipes
- Managed cash drawer at the end of each shift ensuring accuracy of funds received
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
- Planned and coordinated special events to boost customer numbers and profits
- Trained new bartenders on drink preparation and upselling techniques
Seasonal Retail Sales Associate
Algonquin Outfitters
Algonquin Provincial Park, ON
04.2022 - 07.2023
- Assisted customers with product selection and inquiries
- Maintained organized product displays and merchandising standards
- Processed sales transactions accurately and efficiently
- Demonstrated outdoor equipment use and safety protocols to customers
- Managed inventory levels through stock replenishment and ordering processes
- Handled and closed tills, safe and deposit at the end of the night
- Key holder and store closer
Lead Hostess
The Keg Steakhouse + Bar
London, Ontario
01.2016 - 07.2018
- Welcomed guests and managed seating arrangements efficiently
- Handled reservations and maintained accurate guest logs
- Assisted in managing waitlists during peak dining hours
- Assigned tasks to other hostesses based on their skill level or experience
- Performed opening and closing duties such as setting up tables, restocking supplies and cleaning work areas
- Organized large parties for special events such as birthdays or anniversaries
- Assisted wait staff with food delivery when necessary
- Trained new host staff on procedures and company standards
Education
Oakridge Secondary School
London, ONSkills
- Inventory management
- Customer relationship management
- Team leadership
- Event coordination
- Communication
- Staff training
- Adaptability
- Sales techniques
Certification
- Smart Serve Certified
Timeline
Stand in Manager
The Keg Steakhouse + Bar
07.2025 - Current
Taproom Bartender
Railway City Brewing Company
08.2023 - 07.2024
Seasonal Retail Sales Associate
Algonquin Outfitters
04.2022 - 07.2023
Server
The Keg Steakhouse + Bar
07.2018 - Current
Lead Hostess
The Keg Steakhouse + Bar
01.2016 - 07.2018
Oakridge Secondary School