Aleah Rocha
Whittier
Summary
- Experienced with diagnosing and repairing electrical systems in various settings. Utilizes advanced problem-solving skills to ensure operational efficiency and safety. Track record of maintaining and upgrading electrical components to meet industry standards.
- Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
- Dedicated business professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Along with maintaining outstanding customer service with all customers & making them satisfied.
- Excellent multitasker with dedication to increasing company sales and maintaining accuracy through long hours of meticulous work. Client-focused with training in e-commerce business Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Electrical Mechanic
ROC Electric
01.2023 - 07.2024
- Read electrical, architectural and mechanical diagrams, drawings or specifications to determine job requirements.
- Reduced downtime by swiftly troubleshooting and repairing complex electrical issues.
- Safeguarded company reputation by ensuring completed projects met both internal quality standards and client specifications.
- Tested for, located and repaired electrical malfunctions.
- Recorded repairs required, parts used and labor time.
- Reviewed building diagrams and blueprints to determine errors in electronic equipment installations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Security Officer
Allied Universal Security Services
08.2023 - 06.2024
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Ecommerce Specialist
Beelovely.co
01.2022 - 08.2023
- Wrote advertising copy for online content, adhering to employers' overarching brand identity and personality.
- Boosted online sales by implementing effective SEO strategies and optimizing product listings.
- Managed inventory levels for accurate stock-keeping, reducing backorders and maintaining customer satisfaction.
- Streamlined order fulfillment processes, enhancing efficiency and reducing shipping timeframes.
- Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions.
- Contributed to content creation efforts for product descriptions, blog posts, and newsletter updates that improved organic search rankings.
- Monitored website traffic and customer reviews to evaluate responses to site updates.
- Contributed to a positive brand image by developing compelling storytelling elements for promotional videos and commercials.
Customer Service Representative
Apple
01.2023 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Sales Representative
Primerica
10.2022 - 06.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
E-Commerce Coordinator
Beelovely.co
03.2021 - 12.2022
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
- List inventory on multiple different e-commerce platforms and writing great engaging descriptions for each item
- Monitor monthly sales performance an optimized promotional activities to increase sales
- Execute keyword ad buys and programmatic display campaigns with third-party providers
- Track, resolve issues and suggest solutions to improve Key store metrics - description, customer service, & logistics
- Manage online sales and update inventory
- Added, updated and removed product from e-commerce systems.
- Maintained working knowledge of company products, services and promotions.
- Drove social media impressions, followers and interactions.
E-commerce Specialist & Customer Service
Ahcor Offshore
03.2021 - 01.2022
- Respond to telephone inquiries and emails providing quality service to customers and associates inquiring about the availability of products or status of orders
- Signing up new customers retrieving online orders retrieving customer data presenting relevant product information and canceling services
- Boosted brand awareness by establishing strong web and social media presence.
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
- Tracked and reported on marketing campaign performance monthly to help with optimizing current and future plans.
- Optimized social media channels and web
- pages to improve SEO and usability.
- Worked effectively under constant pressure of simultaneous project milestones and deliverable deadlines.
- Created wide range of digital assets such as rich media online ads and micro websites.
- Collaborated effectively with advertising and media specialized to boost results from strategic campaigns.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Resolved concerns with products or services to help with retention and drive sales.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
Barista
Churroholic
10.2019 - 02.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Shipping and Receiving Associate
Blue Fin
02.2019 - 08.2019
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Education
Marketing & Entrepreneurship
Azusa Pacific University
06.2019
Skills
- Excellent communication skills
- Creativity
- Problem solving
- Computer skills
- Multi-tasked
- Security Operations Experience
- Customer Satisfaction
- Machine Operation
- Business Growth Management
- Low-voltage Systems
- Electrical Installations
- Electrical Safety
- Blueprint comprehension
Certification
Guard card certificate
Social media marketing course certificate
Top sales representative
Timeline
Security Officer
Allied Universal Security Services
08.2023 - 06.2024
Electrical Mechanic
ROC Electric
01.2023 - 07.2024
Customer Service Representative
Apple
01.2023 - 06.2023
Sales Representative
Primerica
10.2022 - 06.2023
Ecommerce Specialist
Beelovely.co
01.2022 - 08.2023
E-Commerce Coordinator
Beelovely.co
03.2021 - 12.2022
E-commerce Specialist & Customer Service
Ahcor Offshore
03.2021 - 01.2022
Barista
Churroholic
10.2019 - 02.2020
Shipping and Receiving Associate
Blue Fin
02.2019 - 08.2019
Marketing & Entrepreneurship
Azusa Pacific University
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